Amal

Amal Olabisi Ahmad
Date of birth: 09/10/1996 Gender: Female  Phone number: [відкрити контакти](див. вище в блоці «контактна інформація»)

 Email address: [відкрити контакти](див. вище в блоці «контактна інформація»)
 Home: R. Visc. das Devesas 684,, 4400-338 Vila Nova De Gaia (Portugal)

WORK EXPERIENCE

Front line medical receptionist
Dr Hassan's Hospital [ 01/02/2019 – 30/01/2020 ]
City: Maitama
Country: Nigeria

- Booked patient appointments and assisted patients at the front desk
- Registered patients into the hospital system
- Retrieved lab and scan results for patients
- Queued patients to the appropriate doctors and sent patient details to the doctors' computers
- Typed letters using Microsoft Word to patients and referral letters to hospitals.
- Assisted hospital staff with patient care and support
- Answered patient inquiries and provided information on hospital services
- Helped with administrative tasks, such as filing and data entry

Account manager
Quantum AI [ 01/08/2020 – 24/02/2022 ]
City: Kyiv

• Managed customer accounts and provided technical support for mobile banking applications, demonstrating
excellent communication skills and a strong customer-oriented approach
•R esolved customer issues related to account access, transactions, and security, consistently exceeding
customer service targets and receiving positive feedback from customers
•C onducted customer outreach initiatives to improve customer satisfaction and retention, resulting in
increased customer loyalty and revenue for the organization
•M aintained up-to-date knowledge of product features and developments in the fintech industry, contributing
to the success of the team and the organization

EDUCATION AND TRAINING

Bachelor Human Anatomy
Ahmadu Bello University [ 01/12/2013 – 30/11/2017 ]

Bachelor in Medicine and surgery (M.B.B.S)
Sumy State University [ 10/03/2023 ]
Address: Vulytsya Mykoly Sumtsova, 2, , Ukraine,, 40000 Sumy, Sums'ka oblast (Ukraine)

Sales Force
Coursera [ 20/05/2023 ]

LANGUAGE SKILLS

Mother tongue(s): English
DIGITAL SKILLS

Zoom / Microscoft Office / CRM / CRM software (Siebel, Salesforce, SuiteCRM) / Salesforce / LinkedIn /
Google Drive / Microsoft Excel / Google Docs / Skype

ORGANISATIONAL SKILLS

Organisational Skills
• By establishing goals and objectives, making action plans, and organizing activities according to their
relevance and urgency, I am able to plan and prioritize tasks.
• I have the ability to efficiently manage my time and fulfill deadlines by making schedules, using calendars
and reminders, and refraining from procrastinating.
• One of my skills is resource management, which is locating and assigning resources, keeping tabs on how
they're being used, and making modifications as needed to manage people, materials, and budgets.
• I possess the crucial organizational talent of being able to recognize and address issues that occur along the
course of a project or assignment by critically assessing issues, creating solutions, and successfully
executing them.
• I have outstanding attention to detail, and by carefully evaluating work, looking for flaws, and making repairs
as necessary, I make sure that all components of a project or assignment are accomplished precisely and
effectively.
• I naturally collaborate and work well in teams, and when I work with people, I do it by speaking openly,
assigning assignments, and coordinating our efforts to reach shared objectives.
• I am flexible and adaptable, which is a crucial organizational talent. I can change plans, priorities, and
resources as necessary to react to unforeseen occurrences and changing conditions.