Олена

Contacts

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Olena Tokar Linkedin: olena-tokar-570728287

Travel/Event maneger

Previous Work Experience
2SeeTour • Co-Owner of a Travel Company • 2019 —2023
Prompt processing of incoming inquiries (phone, website, email, messengers, social media).
Providing consultations to clients regarding package tours to their chosen destinations.
Ensuring timely payments and order receipts from clients.

Understanding principles and experience working with accounting programs (1C or similar),
inputting and editing orders.
Efficiently processed incoming inquiries.

Provided consultations to clients regarding package tours for their chosen destinations.
Managed the documentation process and organizational aspects.
Coordination and organization of internal and international business trips.

Organizing travel to Europe and other countries.
Providing support to clients during their business trips and leisure.

Booking tickets for flights, buses, and arranging train tickets.

Assistance with visa-related matters Development of leisure itineraries.
Generation of innovative ideas and recommendations for their implementation.

Event coordination: shaping the concept of events or trips both abroad and within our country;
subcontractor search; budget creation and entertainment program development.

Studied sales tools and techniques.

Supported clients, addressed inquiries, and resolved disputes.

The Capital• Real Estate Expert • 15.01.2023 — 30.07.2023
Searching for and selecting real estate that meets client requirements.

Organizing and conducting property viewings and providing client consultations.
Offering professional advice and recommendations on real estate operations.

Participating in negotiations and contract drafting.
Conducting real estate market research, including price analysis, trends, and market conditions.

Establishing and maintaining relationships with clients, understanding their needs and desires.
 Tsarsky • Entertainment Complex Manager • 2018 — 2019

Supervising and organizing staff work.
Monitoring food and beverage service.

Coordinating food delivery timing with kitchen staff.
Preparing daily/monthly reports.

Assisting in emergency situations.

Resolving conflict situations.
Creating a positive atmosphere for guests and the team.

Banquet Manager.

Georgia Building • Sales Manager • 2013 — 2014

Providing quality consultations on products, manufacturers, and delivery timelines.
Preparing and sending selections according to client requests.

Communication with suppliers regarding updating terms (prices, deadlines, etc.).
Generating invoices, monitoring payments, and maintaining CRM system.
Order fulfillment control. Attending conferences.

Business trips to expand the client base and address hotel arrangements.

Key Skills Education

Critical thinking
National Aviation University
Organizational skills
Social Work and Practical Psychology • 2009 — 2014
Communication skills
Customer service National Aviation University
Tourism Studies • 2011 — 2014
Attention to detail
Problem-solving
Geographical knowledge
Adaptability
Sales skills
Risk management
Leadership skills
Experienced PC
Languages

Ukrainian - native
English - intermediate