Enestech

Вакансия от 9 декабря 2018

Customer support representative

Компания:
Enestech  
IT; 10–50 сотрудников
Город:
Киев
Вид занятости:
полная занятость

Описание вакансии

Enestech Software is looking for an active person who will become part of our friendly customer support Team (English desk).

About us:

The story of the company starts in 2007 with the opening of the cyber club in Kiev. And in 2011 the business grew to a chain of 4 cyber clubs with more than 250 PCs and consoles. Due to the continuous business development and optimization, in 2012 we founded an IT-company, which mission was to create a perfect solution for cyber club management and evolution.Our product is an up-to-date Esports center management platform, that simplifies finance transactions recording and control, optimizes employees time management, boost customer loyalty and grow the profit.

Our mission: to adapt computer technologies and make them more available and friendly for demands and necessities of different industries taking to consideration their existing technical base and business objectives.

Our vision: to set the benchmark for every single industry in terms of using computer technologies, its achievements and developments in order to manage the business processes of the organizations.

Our Core Values:

• Self-evolution: to progress and become the better versions of ourselves with every new minute of life.

• Communication: to find the solution through talking to each other and mutually sharing the thoughts we have.

• Intention: not only to dream or talk about things, but try to implement it to life immediately.

Responsibilities:

• Identify and assess customers' needs to achieve satisfaction;

• Provide accurate, valid and complete information by using the right methods/tools;

• Handle customer complaints, provide appropriate solutions and alternatives.

Requirements:

• Strong phone contact handling skills and active listening;

• Customer orientation and ability to adapt/respond to different types of characters;

• English — upper-intermediate +;

• Desire to learn, ask, learn and self-develop.

We offer:

• Working hours: evening shifts 3 p.m. — 11 p.m.;

• Overtimes possible;

• Product training, adaptation and mentoring;

• Flexible motivation conditions (competitive rate + bonuses);

• Free English lessons;

• Real career opportunities and professional development;

• Office is located 5 minutes from m. Poznyaki;

• Friendly team of people who like not only working together, but also spend time together after work.

Please submit your CV to https://enestechsoftware.bamboohr.co.uk/jobs/view.php?id=27


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