Account Manager (German Speaking)

From Ukraine to Europe:

Nova Post Europe is already operating in 16 countries and continues to grow every day. Our team is united by a desire to move forward, achieve results, and explore new opportunities together.

We are looking for a German-speaking Account Manager to develop existing client relationships, build long-term partnerships, drive revenue growth within the client base, and expand the portfolio in the German market.

Key Requirements:

• Middle — Senior level with 2+ years of successful experience in account management, customer support, B2B sales, or similar roles;
• Experience in Logistics or E-commerce is a significant advantage;
• Languages: German — Upper-Intermediate or higher, Ukrainian — native, English — an advantage;
• Analytical mindset with the ability to assess client performance, process large volumes of data, and make data-driven decisions;
• Stress resistance, ability to multitask, and successfully manage several deals simultaneously.

Main Responsibilities:

• Relationship management: building and maintaining long-term, trust-based relationships with key clients;
• Client development: identifying new client needs and expanding cooperation through upsell and cross-sell;
• Contract renewal: ensuring timely renewal of existing agreements;
• Issue resolution: proactively addressing client requests and issues, coordinating with internal teams;
• Customer satisfaction: monitoring satisfaction levels, collecting feedback, and driving improvements;
• Needs analysis: analyzing client business needs and adapting company solutions accordingly;
• CRM management: maintaining accurate and up-to-date client data, interaction history, and opportunities in CRM;
• Reporting: preparing regular reports on client portfolio performance and results;
• Strategic planning: developing and implementing individual growth plans for key clients.

What we offer:

• Freedom of choice: work where you feel most productive — in a hybrid format or fully remotely;
• Official employment: social benefits, paid sick leave, vacation days, and business trips covered according to company policies;
• Voluntary health insurance and life insurance;
• All the equipment you need to work comfortably and efficiently;
• A growth-oriented environment: opportunities to develop your skills, participate in new projects, and build your career within the company.

Everything starts with the first step. Submit your resume today — it’s time to create Delivery of the Future together!