Микита

mykyta Balabanov
S upport manager

Summary
Experienced and results-oriented Support Manager. Skilled in
process improvement, and fostering customer satisfaction.
Seeking a challenging role to contribute expertise in elevating

Contact service delivery and driving organizational success.

[открыть контакты](см. выше в блоке «контактная информация»)


[открыть контакты](см. выше в блоке «контактная информация»)


Kyiv, Ukraine
Work Experience
Support Manager, CCIG

| Feb - Sept 2023
Took a part in improving support processes, reducing
customer issues in a fast-paced airline environment

Education Provided customer support in alignment with service level
agreements..
Master's degree
Showed sympathy with clients for elevating overall
Eastern Ukrainian National
satisfaction.

University named after Volodymyr
Dahl
Support Manager, Googlobal

2015 - 2018 | O ct - J an 2023 / 202 4
Provided prompt and knowledgeable customer support in the
gambling industry, adhering to service standards
Effectively managed ob j ections and complaints with

S kills customers
Made additional sales taking into account the client ’ s mood
Problem Resolutio and the direction of the conversation
Process Improvemen
Training and Developmen
Communication Skill
Language level
Ukrainian: Nativ
Profile and Hobbies
English: Intermediat A responsible and determined individual, I approach
Russian: Native tasks with a positive attitude. I love learning and
developing, and I aspire to be a valuable member of a
promising team .