Анна

Anna Kirichenko
Amazon Chief Technical and Customer Support Of icer

 LinkedIn  [открыть контакты](см. выше в блоке «контактная информация»)

 [открыть контакты](см. выше в блоке «контактная информация»)

Summary
I am open-minded person with versatile hobbies, full of motivation and like to develop myself. My credo - everything
that is not done, everything is for the better.
I am ready to improve my skills and gain new knowledge. Love time management because it improves the work low.
Do not like to sit still, strive for self development and career growth!

Professional Skills
Time Management SEO Listing Team Management
Project Management Excel Tables Frontend Backend Amazon
Technical Support
Listing Optomization Japanese English
German Ukrainian Russian

Work experience
EASYFEET Providing leadership in developing innovative solutions to enhance customer
Chief Technical and Customer support processes and technical support services
Support Of icer Conducting interviews and recruiting specialists in accordance with the
company’s values
02/2023 - present
Implementing strategies to measure and improve customer satisfaction and
loyalty
Collaborate with other departments, including product development, operations,
and marketing, to ensure a cohesive approach to customer satisfaction and
technical support
Establishing and monitoring key performance indicators (KPIs) to measure the
ef iciency and effectiveness of technical and customer support teams
Solving complex technical cases, on the basis of which described regulations and
recorded videos to facilitate the work process in the future
Conducting a Performance Review with employees, based on which an
individual development plan was prescribed for each employee separately

EASYFEET Proven ability to lead and motivate a team to achieve performance targets
Amazon Team Lead of Customer Solid technical background to effectively manage and support technical teams
& Technical Support Controlling and mentoring managers
Ability to think critically and make decisions in a fast-paced environment
02/2022 - 02/2023
Creation of a training base (writing checklists of instructions, recording videos)
Experience in creating the training programs for customer support staff
Strong organizational skills with the ability to prioritize tasks effectively
Experience in managing multiple priorities and deadlines
Experience in monitoring and analyzing key performance indicators (KPIs) for
support teams
 Work experience
EASYFEET Technical Support (listings checking, account support, account health,
Senior Amazon Account Manager performance noti ication checking)
Optimizing communication with customers by improving the template for
05/2021 - 02/2022
communicating with them
Working with such technical issues, as: Listing creation,Merges, Unmerges,
Remaps, Locked ASINs, Changing an incorrect UPS to a correct one, etc.
Removal of intellectual complaints;complaints about high NCX level; blocking
for pesticides; Customer Product Complaints, through Amazon and other third-
party companies
Deleting hijackers via Amazon Brand Registry
Sales Analytics
Promotion Management
Listing keyword optimization
Product Research
Working with Keepa, Helium and Amalyze services

Education
Japanese Language And Japanese Language And Literature
Literature
2015 - 2019

Certi icates
2023 Mindfulness And Inner Transformation, Life In Flow
2023 Team Management Course, LABA
2023 Project Management Concentrate Training, E5