Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6051359

Опыт работы

Technical Team Lead

с 06.2020 по наст. время (3 года 11 месяцев)
23 Telecom LTD, Киев (Телекоммуникации, связь)

• Creating both technical and commercial routing scheme from scratch;
• Task management(technical writing);
• Resolving disputes with customers and providers;
• Customer’s Rate administration;
• Updating dial codes reference book(IR-21 GSMA);
• Technical interconnection between companies(SMPP/HTTP/API);
• Building and improvement inner routing SMS platform;
• B2B Sales/Procurement on a daily basis;
• Revising all customers targets and provider’s offers — to create best routing;
• Requesting features for SMS platform(Alarislabs);
• Helpdesk administration (Kayako);
• Troubleshooting complex customer’s issues(2nd-3rd lvl);
• Managing NOC team (5 ppl)

Routing Specialist

с 11.2019 по 06.2020 (7 месяцев)
Signatel Group, Киев (Телекоммуникации, связь)

•Processing and resolution client complaints;
•Working on technical issues (interconnection) with partners;
•Support interconnection processes;
•Building and improvement inner routing SMS platform;
•Rate administration;

Routing Specialist

с 09.2017 по 11.2019 (2 года 2 месяца)
MMD Smart, Киев (Telecommunications and networking)

•Processing and resolution of client complaints;
•Building and improvement of inner routing SMS platform;
•Building negotiable relations between support and sales departments;
•Building and support working routes for sales department;
•Finding the best channels(routes) for customers needs.

Образование

Государственный Университет Телекоммуникаций

Информационных Технологии, Киев
Высшее, с 2012 по 2018 (5 лет 9 месяцев)

Знания и навыки

Знание языков

• Русский — свободно
• Английский — продвинутый
• Украинский — выше среднего