Контактна інформація

Шукач вказав ел. пошту та адресу.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/1567245

Досвід роботи

Administrator

з 05.2018 по нині (6 років)
Tattoo-studio Morocco, Marrakech (Tattoo and piercing)

- Greeting customers, describing services, tattoo procedures and aftercare;
- Answering customers questions regarding tattoo services and pricing in person, via telephone and social media;
- Maintain a clean reception area and parlour; assist with inventory, order and stock supplies needed for the shop;
- Problem solving and troubleshooting in a friendly manner;
- Managing financial activities of the shop;
- Help owner with strategic and marketing planning.

Call Centre Agent

з 02.2018 по 05.2018 (3 місяці)
eda.ua, Киев (Biggest food delivery service in Ukraine)

Part of a busy and efficient call centre team providing frontline support for customers. Achieved 92% of sales targets and KPIs from the 1st month, and in top 5 every month.
- Helping customers choose the right product for their requirements;
- Processing and placing orders for restaurants throughout the country;
- Working with drivers and delivery services;
- Problem solving and troubleshooting in a friendly manner.

Administrator-cashier

з 10.2017 по 12.2017 (2 місяці)
FutureNet Cafe&Bar, Киев (Hotel and restaurant industry)

Controlling all restaurant processes (kitchen, bar, hall).
- Monitoring the work of staff and processes of customer service;
- Control of cleanliness and order in the hall, in the kitchen;
- Recruitment, scheduling;
- Resolution of conflict situations with guests and within the team;
- Planning events to promote the services of the restaurant;
- Banquet service;
- Managing financial activities of the restaurant: R-Keeper, cash balance, reporting.

Senior Administrator

з 10.2016 по 07.2017 (9 місяців)
Happy&Healthy, Киев (Hotel and restaurant industry)

Participation in all restaurant processes (kitchen, bar, hall, food delivery).
- Order processing (R-Keeper, website, calls, mails), banquet service;
- Monitoring the work of staff and processes of customer service;
- Control of cleanliness and order in the hall, in the kitchen;
- Recruitment, scheduling;
- Resolution of conflict situations with guests and within the team;
- Work with suppliers, contractors;
- Planning events to promote the services of the restaurant;
- Managing financial activities of the restaurant: cash balance, payment of wages, invoices, reporting; inventory and stocktaking.

Hotel Administrator

з 03.2016 по 07.2016 (4 місяці)
VShokoladi, Киев (Hotel, Guest Relations)

- Making bookings in ProHotel;
- Meeting and accommodation of guests, accepting payments;
- Video surveillance, conflict resolution;
- Control of cleanliness and order in all zones;
- Coordination of the work of technical staff;
- Working with sales channels.

Temporary assistance for speaker

з 04.2015 по 04.2015 (менш ніж місяць)
John von Achen, Киев (FORUM ONE UKRAINE)

Administrative assistance during the event, translating and communication support for Forum participants and the speaker.

Administrative Coordinator of Territory Offices in Eastern Europe

з 02.2013 по 02.2015 (2 роки)
Kaspersky Lab (IT)

- Coordination of local offices;
- Daily assistance to Managing Directors;
- Administrative support of meetings, conferences and other corporate events at the local office;
- Analyze the incoming information and coordinate the flow;
- Fulfill the requirements of local legal acts and orders of the management of the Company;
- Work with primary documentation;
- Maintenance of the schedule of planned business trips;
- Organization of business trips (accommodation, transfer, visa support);
- Prepare expense reports on business trips of Managing Director and local office staff.

Assistant Sales-manager

з 04.2009 по 12.2013 (4 роки 8 місяців)
Analit-Service Company LLC, Киев (Chemical industry/fertilizer)

- Web-site update/maintenance;
- Participation in exhibitions;
- Market research and analysis.

PR-Generalist and Administrative assistant

з 08.2007 по 06.2008 (10 місяців)
Aksonova & Associates LLC (Consulting/Audit / Certification)

1. Marketing/Promo activity
- Market research and analysis
- Event organization: conferences, seminars, presentations, business discussions, corporative festivities, any other client related events
- Participation in external conferences in publicity matters
- Communication with media: relevant advertising, market requests
- Direct mail campaign management
- Web-site update/maintenance

2. General administration
- Maintenance of client database
- Handling calls, Correspondence, Dealing with different types of deliveries (via post, etc.)
- Assistance with logistics
- Administrative support of meetings
- Recruitment, HR-management

Освіта

Kyiv National University of Buildings and Architecture

MA of Project management , Kyiv
Вища, з 2009 по 2011 (2 роки 2 місяці)

Kyiv University of Slavistics

BA of Philology /English and German languages, Kyiv
Незакінчена вища, з 2004 по 2009 (4 роки 6 місяців)

Додаткова освіта та сертифікати

HR-Manager course / Training center RTC

2008 Mar – Apr

Guide course / Institute of Tourism

2006 Nov – 2007 May

Guide-Interpreter course / Education-consulting Centre on Tourism,

2006 Mar – Jun

Знання і навички

Знання мов

• Англійська — просунутий
• Російська — вільно
• Німецька — початковий
• Французька — просунутий

Додаткова інформація

PROFILE: Intelligent, ambitious and responsible with a strong record of achievement. Active and energetic. Experience in communicating clearly and effectively at all levels. Smart mind and business understanding, high creativity.


HOBBIES/ INTERESTS

-PR, Management;
-Design, Decorating, Hand-made;
-Photography, Contemporary art, Fashion;
-Music, Event-management.