Контактна інформація

Шукач приховав свої особисті дані, але ви зможете надіслати йому повідомлення або запропонувати вакансію, якщо відкриєте контакти.

Досвід роботи

Payment Support

з 09.2016 по 07.2017 (10 місяців)
Web Sun Group, Киев (IT, Gaming)

•Resolved customer payment issues by communicating with customers via email.
•Liaised with payment processing companies regarding payment issues and chargebacks.
•Used Goole Documents to compile daily reports
•Identified and escalated priority issues to the relevant department.
•Followed company communication procedures, guidelines and policies.
•Communicated with high volume of English speaking clients.
•Night shifts experience.

Customer Support representative

з 04.2015 по 01.2017 (1 рік 9 місяців)
ActTrader, Киев (IT, Finance)

•Provided front line support via email, chat, Skype and CS and Jira ticket system.
•Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure satisfactory resolution.
•Identified and escalated priority issues to the relevant department.
•Provided accurate, valid and complete information to clients by using the correct methods/tools at my disposal.
•Followed company communication procedures, guidelines and policies.
•Communicated with high volume of English speaking clients.
•Night shifts experience.

Sales Executive/Customer Support

з 08.2014 по 01.2015 (5 місяців)
Accidents Direct, London (Marketing, Law)

•Made high volume of outbound calls per day (500-700).
•Ensured that all claims are handled with the terms of the Company procedures.
•Educated clients at all times in accordance with the client SLA’s, and ministry of justice procedures.
•Ensured that all cases are fully and correctly maintained to provide a clear history path and audit trail to comply with company standards.
•Maintained excellent levels of customer service with every client.
•Worked towards KPIs.

IT Administrator

з 05.2012 по 01.2013 (8 місяців)
StrikeAD, London (Marketing, IT)

• Created and distributed user guides and manuals for office IT equipment, greatly improving
user experience and increasing employee’s productivity.
•Administered office network on continuous basis and made improvements when necessary.
•Trained and advised new and existing users, in simple easy to understand terms, on the use and basic maintenance of IT equipment.
•Provided technical support to customers in the US and Ukrainian offices using remote
administration tools.
•Participated in regular online meetings with IT administrators from other offices discussing
future solution implementations as well as working together on problem resolutions.
•Installed, configured and maintained PC and laptop, Peripherals and Operating Systems.
•Successfully set up and maintained system backups.
•Assisted in setup and configuration of the office server as well Cisco router.
•Implemented and maintained an inventory system for office IT equipment in order to speed up problem resolution time.

Освіта

University of Surrey

BSc Business Management, Guildford, UK
Вища, з 2004 по 2008 (3 роки 7 місяців)

Знання мов

• Англійська — просунутий
• Російська — вільно

Додаткова інформація

Personal profile:
•More than 5 years of experience in native English speaking Customer Service field.
•BSc in Business management from University of Surrey 2008 (United Kingdom).
•Experienced in supporting and providing superior customer service face to face, via chat, phone, e-mail and Skype.
•Understands value of exceptional customer service - “listen attentively, solve problems creatively and use tact and diplomacy to find common ground, in order to achieve best possible solution for everyone.”
•Adaptive nature enables to work effectively with any product type or services.

Key Skills:
•Fluent in English (both spoken and written) and Russian.
•Good experience in explaining complex products and services to customers.
•Handling customer complaints in a calm and timely manner.
•Quick learner with strong attention to detail.
•Excellent communication skills both verbal and written.
•Effective problem solver.
•Excellent online research skills.

IT Skills:
Zendesk, Jira, Google Docs, VoIP, Networking, troubleshooting software & hardware, Windows 7, Windows XP, MS Office package, printers & scanners