Контактна інформація

Шукач приховав свої особисті дані, але ви зможете надіслати йому повідомлення або запропонувати вакансію, якщо відкриєте контакти.

Знання і навички

Знання мов

Англійська — просунутий

Додаткова інформація

February 2018 will be in Ukraine.
WORK EXPERIENCE :
2006 – 2008
Name of the company: Fozzy Group (Fozzy Food - Silpo)
Position/Designation: Personal assistant
Duties and Responsibilities:
•Delegating tasks
•Training team members
•Problem solving
•Recruiting staff
•Improving customer relations
•Training and development
•Merchandising
•Work scheduling
•Income and expenditure
•Payroll
•Enforcing business policies
•Supervisory and administrative support
•Assisting auditors
•Complying with compliance regulations
•Motivate staff and maintain a positive work environment
•Meeting and greeting visitors at all levels of seniority;
2008 – 2009
Name of the company: Ukrainian Radio System, VimpelCom Ltd/Beeline Ukraine
Position/Designation: Operator call center
Duties and Responsibilities:
•Answer incoming calls and assist customers in their enquiries
•Make outbound sales and research calls
•Create further interest in the company's services by inviting customers to use all services and products offered
•Provide a high level of personalised customer service
•Update databases with changes to the details and status of each customer or prospective customer
•Arrange the dispatch of products, information kits or brochures to clients and interested parties
•Attaching files to correspondence, utilizing tracking and management features, including familiarity of CRM solutions
•Follow up client calls with clerical duties, including faxing, filling out paperwork and liaising with other departments.
2009– 2010
Name of the company: Private JSC “Kyivstar” & VimpelCom Ltd.Ukraine
Position/Designation: technical support department
Duties and Responsibilities:
•Identify, diagnose, and resolve Level One problems for users of the mainframe, personal computer software and hardware, District network, the Internet and new computer technology in a call center environment; communicate solutions to end-users.
•Troubleshooting of operating systems (Windows XP, vista, Windows 7 ).
•Provide one-on-one end-user problem resolution over the phone for District approved Personal Computer (PC) software.
•Troubleshoot and resolve OS issues.
•Installation, maintaining and attending day-to-day user's problem calls.
•Diagnose and resolve end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in, and local-area network access problems.
•Installation and updating of Desktop operating system and other software.
•Perform minor desktop hardware repair for PC computer equipment and peripherals.
•Physical setting up of computers and software system installation for various computer applications and programs.
•Remote Software/ Desktop troubleshooting.
•Support on windows networking (wired and wireless).
•Client level Antivirus and troubleshooting.
•Help to install local area network cabling systems and equipment such as network interface cards, hubs and switches.
•Performing and updating Inventory for desktop and peripherals.
•Assist in creating materials for end-user frequently asked questions 2010 – May ,2013
Name of the company: Private JSC “Kyivstar” & VimpelCom Ltd.Ukraine
Position/Designation: Personal assistant /Administrative secretary
Duties and Responsibilities:
•Devising and maintaining office systems, including data management and filing;
•Arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;
•Screening phone calls, enquiries and requests, and handling them when appropriate;
•Meeting and greeting visitors at all levels of seniority;
•Organising and maintaining diaries and making appointments;
•Dealing with incoming email, faxes and post, often corresponding on behalf of the manager;
•Carrying out background research and presenting findings;
•Producing documents, briefing papers, reports and presentations;
•Organising and attending meetings and ensuring the manager is well prepared for meetings;
•Liaising with clients, suppliers and other staff.
2013 – present time
Name of the company: Manager assistant at Bloomingdale's fashion department store, Dubai, UAE,
EDUCATION & QUALIFICATIONS:
2001-2009 Kyiv National University of Technologies and Design, IT faculty, Bachelor’s and Master’s degree in System Programming.
OTHER SKILLS AND INFORMATION:
Languages: English – upper intermediate, Russian – native, Ukrainian – native, Arabic – beginner.
Computers: advanced user
Nationality:Ukraine
Date of Birth:5 of August 1986
Hobbies: Self-study, PC, Literature, Music, Swimming, Dancing, Cooking, Football.
Skills:
•Consistent performance
•Autonomy
•Diligence
•Willingness to learn
•Productivity
•Computer literate
•Process Management
•Supervision
•Attention to detail and accuracy
•Organization skills
etc.