Контактна інформація

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Додаткова інформація

Olga Prylepska

Date of Birth: 11/03/1990
Country: Ukraine, Kharkov
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Tel.: [відкрити контакти](див. вище в блоці «контактна інформація»)
PERSONAL STATEMENT
A reliable, trustworthy and conscientious person who is able to multi-task, to deliver excellent customer service, work as a part of a team, passionate and knowledgeable. Excellent verbal and written communication skills. Good telephone manner. Excellent organizational and prioritization skills.

EMPLOYMENT HISTORY
June 2016 – January 2017 Birmingham Hippodrome Theatre , Hurst St, B5 4TB, Birmingham, UK
Customer Service Team Leader (Bar)
Responsibilities:
Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
Create better modes of operations to make customer service easier for both team members and customers
Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends.
Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards.
October 2015-June 2016 Catering Agency “Off to Work” , 145 Great Charles St, Birmingham, UK
Head Waitress, Hostess, Wine Waitress
Responsibilities:
Warmly greet guests and bid a tender departure and invite to visit again
Find out the seating place of guests as per requirement
Monitored reservations of VIPs and Special Guests
Assisted in maintaining the cleanliness of the restaurant
Run waitlist, gauge kitchen, servers and general dining room performance
Ensure that requirements for all guests are met; including small children, disabled or food allergic guests
Ensured coverage of the hostess stand at all times
June 2009-June 2014 Fashion store “ SuperStock”, Kharkiv, Ukraine, Sales Assistant

EDUCATION AND QUALIFICATIONS
Online Courses CIEF ELearning Certificates: “Serving the Allergic and Food intolerant Customer”, “Health and Safety in the workplace”, “Food Safety in Catering”, “Fire Safety”, “Manual handling”, “Slips, Trips and Falls”
September 2014 –June 2015 Brasshouse Language Centre.
“English as a Foreign Language” , Birmingham, UK ,level CEFR B2, B1

2007 - 2013 National Technical University “ Kharkov Polytechnic Institute”.
Specialist and Bachelor degree in Power Management. Thesis: “ Development of a power effective heating system for cottage power supply ” (in Ukrainian)

SKILLS:
Languages: Mother languages: Russian and Ukrainian.
English: Advanced level (2,5 years living, studying and working in England, UK)
Computing: Experienced user of MS Office, Internet.
Hobbies: Sport, reading, travelling.

REFERENCES – Available on request