Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4615146

Знання мов

• Англійська — просунутий
• Українська — вільно
• Російська — вільно

Додаткова інформація

Work experience:
May 2015 — August 2017
Namecheap, Inc.
namecheap.com
Hosting customer support/Junior customer support QA.
Key responsibilities:

- provide technical and pre-sales support on the services offered (email, web hosting, domain names, SSL certificates, etc.)
- ensure to provide excellent customer service through e-mail, chat and tickets in timely and accurate manner.
- analyze customer complaints and provide appropriate corrective actions.
- assist directly or route customers to the appropriate personnel for assistance.
- ensure customer satisfaction by meeting customer needs in courteous and timely manner.
- track, follow-up and resolve customer’s outstanding issues in a timely fashion.
- conduct customer surveys about the company’s service so as to obtain feedback.
- communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.

August 2013 — August 2015
Издательство "Творческая мастерская: реставрация и переплет"
Kharkov
Media, Marketing, Advertising, PR, Design, Production.
Layout designer/designer
Making up pages, illustrations, finalizing layouts for printing.
Software used: Adobe InDesign, Adobe Photoshop

January 2006 — August 2013
Kharkov national pedagogical universityKharkov
Senior assistant
Assisting professors with teaching students. Maintaining computers, installing and tuning software.
About me
Hobbies:
- Long-distance cycling
- Basketball (currently playing in Kharkov amateur league)
- Music (playing guitar and singing in The Blues Nephews band)

Communicative, responsible, quick-study
Higher education
2006
KhNTU
Automatic Systems Software, programmer, engineer
2005
Kharkov National Pedagogical University
Physics-Mathematics, English, Computer Science
Languages
Ukrainian — native
English — I can attend an interview
Russian — I am a fluent speaker
Certificates:
cPanel & WHM Sales Professional (LN: 3500108391671480191577, Nov 2016 - Nov 2018)