Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/647760

Досвід роботи

Business Analyst (remote contractor)

з 01.2018 по 10.2019 (1 рік 9 місяців)
Remote contractor for EDETEK, Бориспіль (IT solutions for Clinical Trails)

In the product, which is a platform for clinical trials management (AWS-based), I'm responsible for the issue management module. The Agile approach is applied. My main activities are:
• working with business partners, POs, SMEs and delivery teams to elicit high-level requirements and capture business needs;
• tracking open question and ensuring that they are answered in a timely fashion to meet delivery deadlines;
• creating Backlog artifacts, such as user stories (BDD-style), flow diagrams (UML, BPMN), using SDLC tool is Spira;
• collaboration with UX/UI designers to build clickable prototypes for the proposed solutions. Use them for the POs review and approval. And, later, for developers and QAs, for the accurate implementation and testing;
• ensuring that the delivered solution meets the requirements through the verifications of the features;
• working closely with the team of technical writers to ensure that the release documentation is reliable and up to date;
• regular (daily/weekly based) reporting to stakeholders to keep high level of visibility of the features progress.

Head of Development / Business Analyst

з 04.2017 по 09.2018 (1 рік 5 місяців)
TriggMine, Киев (Retail)

As a BA function (1st year), I was managing the product backlog (JIRA). The Agile approach was applied. My tasks were to define configuration specifications and business analysis requirements in fast developing startup in e-commerce area. I was working in dynamic environment of the fast-developed product team, in close cooperation with development, sales, support, marketing teams and founders. I participated in most of stages of SDLC, starting from business idea, requirements elicitation, analysis, documentation. I actively worked on the design of the solutions and functions till their deployment on production. I have performed quality assurance. I also developed relationships with partners, worked with them to optimize and enhance integration (SaaS, ESP).
As a HoD function (last 6 months), I managed a team of 8 professionals in development and QA. Previous responsibilities of BA stayed with me as well. During this period, we’ve migrated entire product to .NET Core framework. Integrated service with CMS BigCommerce and Shopify. And successfully presented service on the Producthunt (won 2nd place of top 3 products of the day).

Functional analyst

з 11.2015 по 01.2017 (1 рік 2 місяці)
Private Entrepreneur working for Materialise NV, Киев (3D-printing, SW development, Engineering)

I. Setup, customization, validation, performing tests and issue resolution of a business-critical sales support and CRM systems: 'Dynamics CRM' and internally developed application 'SoftAdmin WEB'.
II. Deeply involved into the data migration/integration project of sales process standardization among several business units and sales offices of international company (R&D, SW development, prototyping, medical) ... by doing:
- functional and non-functional requirements elicitation and development (SRS, IDD), performing gap analysis. Performing in-depth functional analysis based on business requirements in close collaboration with Product Manager and Business Analyst;
- translation of business needs into detailed software specifications and user stories and acceptance criteria so that developers and testers are able to plan their tasks clearly;
- test scenarios review, testing itself mostly smoke and regression testing.
Final tier support for customer facing issues in Dynamics CRM and SoftAdmin Web (internal sales support system). Also responsible for training end users and Help Desk team.
Showed the ability to build constructive and trusted relationships with users and colleagues by taking ownership, leading with a strong work ethic and a high level of accountability.

User Service Manager

з 08.2013 по 06.2015 (1 рік 10 місяців)
METRO Cash and Carry Ukraine, Kyiv (Retail)

Within whole company restructuring process responsible for developing objectives for technical services department and design strategies to provide optimal services to clients in the Head Quarter and countrywide.
Tasks: Implement User Management respecting IT Security Corporate guidelines.
Create First Level Support service for all business units (Logistics, Finance and Accounting, Merchandaising, Buying, HR, PR, etc.) in the following areas: Supply Chain, Delivery, CRM, Desktop and Infrastructure services. Release management (mostly UAT).
SLM: Consideration and drive service improvements plans. Incident and Problem Management. Monitoring all issues occurring in hardware, software and databases of systems and ensured timely resolve. Act as an escalation manager for the user services team.
Project management: Local SLA, IT Priority Guidelines, HelpDesk and Key Users KnoledgeBase (Wiki) creation. User Policy redesign. Standard Help desk processes (User maintenance, Software/Hardware maintenance) definition. Self Service Ticketing process. Customer issue handling.
Team: Manage team of 2 people directly and team of 30 people around the country.
Tools and technologies: Visio, SQL, HPSM, HPQC, Corporate SLA, Application guides, Release notes, Standard and Local operation procedures, Customer requirement documentation and Functional Requirement Specifications.

Business Application Manager

з 01.2008 по 07.2013 (5 років 6 місяців)
METRO Cash and Carry Ukraine (Retail)

Release & test management of backbone applications, deployment of medium-small business applications.
Project managing:
- Core system harmonization, data cleansing, migration;
- Logistic solutions;
- new CRM system roll-out and maintenance;
- Software development: Data consistency monitoring system, price tag application;

Освіта

Zaporizhzhya National Technical University

Design and production engineering of electronic facilities. Radio engineer designer-technologist., Zaporizhzhya, Ukraine.
Вища, з 1990 по 1995 (4 роки 9 місяців)

Додаткова освіта та сертифікати

Project Managemet Professional examination preparation training. Kyiv PMI Chapter

2009, 35 hours

Project Management - Module 2. House of Training (Royaumont, France)

2008, 4 days

Project Management - Module 1. House of Training (Royaumont, France)

2008, 4 days

Managers Skills, Fourth dimension (Kyiv, Ukraine)

2008, 3 days

Time management and delegation. InforManager (Kyiv, Ukraine)

2008, 3 days

Effective People Management. Fourth dimension (Kyiv, Ukraine)

2008, 3 days

O9iSQL: Introduction to Oracle9i: SQL. Kvazar-Micro, Training Center (Kyiv, Ukraine)

2007, 4 days

O9iPL/SQL: Introduction to Oracle9i: PL/SQL. Kvazar-Micro, Training Center (Kyiv, Ukraine)

2007, 4 days

O9iDPU: Develop PL/SQL Program Units. Kvazar-Micro, Training Center (Kyiv, Ukraine)

2007, 4 days

O9iDBA-I: Oracle9i DBA Fundamentals I. Kvazar-Micro, Training Center (Kyiv, Ukraine)

2007, 4 days

Presentation skills. Infor-Manager (Kyiv, Ukraine)

2007, 3 days

Знання і навички

Знання мов

Англійська — просунутий

Додаткова інформація

Interests
bicycle, music, photography, cooking, history, traveling.