Job from November 11, 2019

Technical Support Engineer

DataArt VIP
IT; more than 1000 employees

Kyiv

Full-time. Work experience more than 1 year.

Job description

We’re searching for a Technical Support Engineer who will join the Kyiv support team. The main task for the engineer will be ensuring the smooth operation of applications and processing requests that come from technical specialists on the client side through the ticket system and over the phone. The work is in shifts, a shift lasts 12 hours.

Responsibilities:

  • Processing requests from technical specialists on the client side via a ticket system, email, and IM
  • Working in 12-hour shifts (three work shifts and 3 days off)

Must have:

  • 1+ years of experience in administering server systems (Linux, Windows Server)
  • Knowledge of TCP/IP networks
  • Experience in configuring web services (Apache, nginx, IIS)
  • Experience in administering database servers (MySQL, PostgreSQL)
  • Experience in administering/using Zabbix and similar monitoring systems
  • Experience in configuring and administering cloud services (Amazon AWS, Microsoft Azure)
  • Knowledge of Ansible, Jenkins
  • Ability to solve technical problems on the side server/network equipment/DB/service/etc. side
  • Willingness to work in 12 hour shifts

Would be a plus:

  • Experience in working for a hosting provider or in a technical support service for English-speaking customers will be a huge plus
  • Broad-based knowledge of the IT field
  • Excellent communication skills
  • Team player skills

DataArt offers:

  • Professional Development:— Experienced colleagues who are ready to share knowledge;— The ability to switch projects, technology stacks, try yourself in different roles;— More than 150 workplaces for advanced training;— Study and practice of English: courses and communication with colleagues and clients from different countries;— Support of speakers who make presentations at conferences and meetings of technology communities.
  • The ability to focus on your work: a lack of bureaucracy and micromanagement, and convenient corporate services;
  • Friendly atmosphere, concern for the comfort of specialists;
  • Flexible schedule and the ability to work remotely;
  • The ability to work in any of our development centers.

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