Сергей
Customer support manager, управляющий баром, 21 000 UAH
- Employment:
- Full-time, part-time.
- Age:
- 35 years
- City of residence:
- Kyiv
- Ready to work:
- Kyiv, Remote, Vinnytsia
Contact information
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Additional information
Qualifications Summary:
Barmanager with 10 years of expirience in restaurant business, that consists of organization, planning and control of workflow as perfect service and satisfaction of the guests needs. Position of bar supervisor includes high level of job and product knowledge, abilities to communicate and satisfy guests needs, and, in order to make high standard and fast service, good level of team building.
Daily trainings of subordiantes in order to increase service skills and motivation.
Organization of workflow 30-40 subordinates, planning of upcoming events and creating working schedule accordingly.
Organisation and control of workflow of the bars for more than 1000 guests during charter cruises.
Language:
English language – Academic IELTS Level B2 (14.12.2019)
German language – fluent
Russian language – high standard
Work History:
Barmanager (Tui Cruises Mein Schiff) 2020 February
- 2020 June
organization of work of all bar outlets
controling of administrative work and process of ordering goods and items of all bar outlets
checking and control of weekly inventories of bars goods and items
planning and organization of service trainings to subordinates
building the stretagy for increasing the revenue of all outlets
Assistant barmanager (Tui Cruises Mein Schiff) 2018 June
- 2020 February
organization of work of all bar outlets
controling of administrative work and process of ordering goods and items of all bar outlets
checking and control of weekly inventories of bars goods and items
planning and organization of service trainings to subordinates
increasing the revenue of all outlets
Barchef (TUI Cruises Mein Schiff) 2014May – 2018 August
organization of work inside and outside the bar
administrative work and process of ordering goods and items
weekly inventory of bars goods and items
providing service trainings to subordinates
increasing the revenue of the outlet
Senior barkeeper (TUI Cruises Mein Schiff) 2012 Jan – 2014 May
supervision of the bar
organization and planning of special events
weekly inventory of bar goods and items
control of cleanliness of the bar
Junior barkeeper (AIDA Cruises Germany) 2011 June – 2011 Nov
providing service to the guests
mixing the drinks according company standards
supervision of waiter service
daily reports to the direct supervisor
Bar waiter (restaurant Murakami, Kiev) 2010 Aug – 2011 April
providing competent service to the guest
cleanliness of assigned area
increasing revenue by providing extra sales to the guests
Education
Ukrainian Academy of Foreign Trade 2005 Sept – 2010 October
Manager of foreign trade( export and import operations between countries)
Rostock Barschule 2011 May - 2011 July
Cruise Barkeeper
Certificates and skills
Certificate:
Certificate of training Cruise Barkeeper Barschule Rostock Germany 26/03/2011
Certificate of training Leadership Progress International 03/12/2014
Certificate of Coaching training Elke Behrendt 05/12/2016
Certificate DIAGEO Bar Academy Essential 16/08/2017
HABC Level 3 Award in supervising food safety in catering(QCF) 20/09/2015
STCW Crowd Management 20/07/2016
STCW Hotel Basic Safety Training 16/06/2014
Certificate of completion security awareness 23/03/2017
Crisis Management and human behavior 16/06/2017
Certificate of PDST Train the trainer 26/05/2017
Computer skills:
MS Office
Fidelio Cruise
Resco POS
MS Outlook
Other:
Driving License B 2010
US VISA C1/D
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