Attendify
Вакансия от 25.08.2016

Customer Support Representative

Компания:
Attendify   
Город:
Киев
Вид занятости:
полная занятость, готовы взять студента
Требования:
Опыт работы от 1 года, высшее образование

Описание вакансии

DESCRIPTION

Attendify is a leading event technology company focused on changing the way conferences, meetings, and events are experienced. We work with thousands of customers such as Google, Bloomberg, Cisco, AOL, UEFA and American Express to deliver engaging mobile event apps that help event planners, attendees and sponsors succeed.

We’re looking for talented, ambitious and self-driven individuals to join our growing customer support team. Our ideal candidate is a passionate trouble-shooter who understands the difference between native and web app, knows how to clean cache and cookies, has can-do attitude and excellent communication skills.

Main responsibilities:

  • Help our customers understand the product and adopt it effectively
  • Provide timely customer support via phone, chat and email
  • Work effectively with other departments to drive issues to resolution
  • Write the product knowledge base updates

REQUIREMENTS

  • Full professional proficiency in English
  • Excellent analytical and research skills
  • Strong business communication and interpersonal skills
  • Proactive mindset with a keen attention to detail
  • At least 1 year of experience in B2B customer support
  • Experience with CRM-tools and customer service software
  • Experience with Salesforce, Zendesk, and Intercom is a plus
  • Experience and passion for mobile apps (iOS & Android)

BENEFITS

  • Work with high-profile customers all over the world
  • Unique work environment where you can be part of creating a new and innovative product
  • Competitive salary & career growth opportunities
  • Great team atmosphere with office located in the center of Kyiv

Ready to join an amazing team and work in an ambitious, fast-paced environment? Make sure to send us a short cover letter along with your CV so that we could consider your application.

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