Partner Guest House
Вакансия от 07.12.2016

Front Desk Agent, Receptionist

8000 грн

Компания:
Partner Guest House   
Город:
Киев
Вид занятости:
полная занятость

Описание вакансии

Job Description

Our company — Partner Guest House — serviced apartments in the center of Kiev — is currently looking for a young smart good looking lady to undertake all receptionist duties at the desk of our office on Baseina Street.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. Competence in dealing with complaints and giving information as well as a customer-oriented approach are essential.The goal is to make guests and visitors feel comfortable and valued while on our premises.

We offer:

— Cozy and modern office in the center of the city

— Young, supportive and friendly team

— Flexible schedule (2/2 shifts)

— Multilingual environment

— Competitive remuneration

— Taxi paid by company

— Coffee, tea, cookies :)

Requirements:

  • Experience as front desk representative or agent or relevant position (desirable)
  • Familiarity with the use office machines (e.g. fax, printer etc.)
  • Thorough knowledge of customer service, office management and basic bookkeeping procedures
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Good problem-solving skills

Duties and Responsibilities:

• Greet, register, and assign rooms to guests of hotel.

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

• Assist clients with check-in, check-out, and other standard operations.

• Issue room keys and provide instructions to driver on duty

• Compute bills, collect payments, and make change for guests

• Keep records of room availability and guests' accounts using computerized property management systems.

• Perform simple bookkeeping activities, such as balancing cash accounts.

• Handle and document complaints, problems, and concerns.

• Contact housekeeping or maintenance staff when guests report problems.

• Coordinates room status updates with the housekeeping department.

• Maintain guest rooms key storage.

• Complete necessary daily reports at the end of the shift

• Answer incoming phone calls using proper telephone etiquette.

• Know room locations, types of rooms available, and room rates.

• Perform other tasks as assigned.

• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Welcome to our team!

To join call:

Elena Neilenko, HR manager

mobile: 093 467 45 65

https://www.facebook.com/PartnerGuestHouse/?fref=ts

http://www.partnerguesthouse.com/

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