Вакансия от 25.07.2017

L2 Support Engineer

Компания:
Epom   
Контактное лицо:
Елена Белоусова
Телефон:
+380934408430 +30967330790
Город:
Киев
Вид занятости:
полная занятость
Требования:
Опыт работы от 2 лет

Описание вакансии

Epom is a cross-platform ad-serving platform for ad campaigns management, monitoring and optimization. Epom provides you with a unified platform to serve ads on display, mobile web and mobile applications.

Please send your CV in English

Requirements:
  • Experience as a Technical Support Engineer or similar position
  • Experience in working with Web UI technologies (HTML, CSS, JavaScript)
  • Experience in working with REST API
  • Basic knowledge of any programming language (PHP, Java) is a plus
  • Basic knowledge of SQL is a plus
  • Experience in working with bug-tracking systems (Jira, etc.)
  • Excellent communication skills (both written and spoken) in English
  • Excellent analytical and problem-solving skills
  • Responsible and result-oriented person
  • Readiness to have shift-based schedule

Responsibilities:

  • Provide operational high-level support for the clients via email
  • Investigate and resolve functional and technical issues
  • Properly escalate issues to Line 3 support or other teams if needed
  • Report, update and follow up client issues via ticket tracking system
  • Participate in creating knowledge base, technical documentation
  • Work closely with PM, dev and sales teams to ensure customer satisfaction

Work conditions

  • Paid 2 month probation
  • Competitive salary
  • 24-day paid vacation, 100% paid sick leave
  • Medical insurance
  • Interesting work in a friendly team of professionals
  • Prospects of career growth
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