Вакансия от 22.11.2017

Customer Support Manager

20000 грн

Компания:
Quest Marketing LTD   
Контактное лицо:
Catherine
Телефон:
+380935300816
Город:
Киев
Вид занятости:
полная занятость, готовы взять студента

Описание вакансии

A leading international online marketing company is looking for CUSTOMER SUPPORT MANAGER to join our team!

RESPONSIBILITIES:

• Providing support to clients by telephone and electronically (e.g. email/chat);

• Handling and resolving customer queries;

• Building sustainable relationships of trust with customer through open and interactive communication;

• Following communication procedures, guidelines and policies;

• Keep support metrics in the sufficient range;

• Cooperate over mutual projects with all team members;

• Ensure customers' satisfaction;

NO cold calling;

REQUIREMENTS:

• Excellent, fluent English;

• Great communication & negotiation skills;

• Stress-resistance, self-confidence, energy and enthusiasm;

• Previous experience in customer support or similar spheres will be a plus;

• Readiness to work in shifts (including night shifts);

WE OFFER:

Flexible Schedule (ability to combine work with studies);

• Official Employment;

• Friendly, professional and ambitious team and constant access to HR person;

• Corporate outings and team-building activities several times a year;

• Comfortable, cozy office in the heart of Kiev;

• Competitive salary and bonuses;

• Interesting tasks, possibilities for career and professional growth;

• Coffee, tea, milk and snacks at the expense of the company;

• Friendly atmosphere and good working conditions.

We will be glad to welcome you in our team!

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