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Райффайзен Банк

Вакансія від 12 жовтня 2021

Junior Support Engineer (L1)

Райффайзен Банк · VIP
Фінанси, банки, страхування; більше 1000 співробітників

Київ, вулиця Ярославська, 58.
2,5 км від центру · На мапі

Юлія Баньковська
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Повна зайнятість. Вища освіта.

Опис вакансії

Hello! If you`re familiar with Camunda and monitoring tools such as CheckMK, AppDynamics, Zabbix etc. and want to kickstart your career in IT Support field- we will be happy to offer you an opportunity to join our L1 Support Team!

Responsibilities:

  • Ensurance of a prompt response to requests, providing actual statuses to initiators of requests.
  • Timely and correct escalation of calls.
  • Monitoring compliance with SLA, escalation in case of failure to meet the deadline.
  • Initial technical analysis (troubleshooting).
  • Coordination and tracking of incident resolution progress.
  • Formation, maintenance and correct classification of incidents.
  • Compliance and maintenance of the life cycle of tickets (incidents, problems, requests, events).
  • Initiation of proactive monitoring.
  • Initiation of warning refactoring.
  • Update of warning information and response model.
  • Analysis of metrics and abnormal behavior, detection of metrics that are outside the threshold values.
  • Creation and update of changes to the planned / maintenance calendar.
  • Creation and update of technical instructions, practical recommendations and supporting documentation.
  • Collection and analysis of statistical data, automation and optimization of processes, identification of vulnerabilities and identification of problem cases.
  • Interaction with the development team to create requests for new features, identify bugs, resolve problems, or obtain missing information.
  • Conduct of regular analysis of the current state and stability of systems.

Requirements:

Hard skills:

  • MS Office
  • MS SharePoint
  • Service Desk
  • Desired: Jira, Confluence, CheckMK, APPDynamics, Zabbix, Data Center Expert, Grafana, Opsgenie, Camunda.

Soft skills:

  • Communicative skills
  • Knowledge and ability to utilize principles of business ethics and correspondence during communication
  • Analytical thinking skills
  • Willingness to take initiative
  • Responsibility
  • Ability to multitask
  • Focus on achieving results
  • Ability to work with large amounts of information
  • Ability to be a team player and strive to achieve your own results at the same time

Languages:

  • Fluency in Ukrainian and Russian
  • B-1 (Intermediate) English

Benefits:

  • You will work for a large international company that provides opportunities for professional and personal growth
  • Involvement in complex, large-scale and diverse project that will have an impact on our clients
  • Provided in-house training, tailored personal development plan, constant exchange of knowledge with top specialists and colleagues
  • Flexible work schedule, 28 days of paid leave, official employment
  • Attractive social package and welfare (health insurance, corporate psychologist, gym discount)
  • Corporate English language courses, soft skills trainings at our corporate L&D academy.
  • Team building activities and involvement in social projects

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