Technical Support Engineer

Centro team is an international product development company. Our team has over 15 years of expertise in web development, commercial design, affiliate, and online marketing. Our offices are located in the USA, Canada, Cyprus, Ukraine, Georgia, etc.

Now we`re looking for a Technical Support Engineer for work in the Kyiv office. About the project: Fintech company focused on building world class technology for the fast moving online payment processing industry. Our goal is to deliver technology that makes online payments a simple yet efficient process for our clients worldwide.

Responsibilities:

• Provide dedicated integration support to all types of merchants;
• Understand system architecture (at a high level);
• Maintain and improve APIs documentation;
• Use troubleshooting techniques to identify the root causes of the merchant issues and work with the internal teams to resolve them;
• Investigates technical issues and promptly escalate concerns to the senior engineers;
• Works together with other teams to mitigate risks and vulnerabilities.

Required skills:

• 2+ years of development or technical support experience;
• Knowledge of different types of APIs, web protocols and services;
• Excellent written and verbal communication skills, ability to express thoughts logically;
• Fluency in English;
• Experience in explaining API reference to clients and troubleshooting their problems in timely manner;
• Enthusiasm and passion for making our partners happy.

Nice to have:

• Basic programming skills in PHP or Python;
• Basic understanding of DevOps;
• Basic understanding of OpenAPI.

Location: Kyiv office (after PP hybrid) Working hours: 8 hours per day