Customer Support Agent

We are GotYourBack Support — Ukrainian IT-outsource company, working both in B2C and B2B market, providing remote technical assistance to English-speaking users all over the world, as well as being the voice of our partners' brands and the main tool for building trust and open relationships with their customers. We are seeking a dedicated and enthusiastic Customer Support Agent to join our team. The ideal candidate will be passionate about helping customers, possess excellent communication skills, and have a strong understanding of e-commerce. You will be the first point of contact for our customers, providing timely and effective solutions to their inquiries and issues.

You will communicate with customers via tickets (emails), helping them with product guidance, subscription-related questions, and general support inquiries.

WHAT YOU GET:

• Schedule: 5x2 (10:00—18:00 Kyiv time);
• Remote-First Culture with team communications via Slack and Zoom;
• Personal Equipment Policy: we’ll provide you with all the equipment you need. And there is no tracking system;
• Additional benefits (health insurance, paid sick leaves and vacation days, compensation system, team buildings and 🎁).

WHAT WILL YOUR WORKDAY LOOK LIKE? — YOU WILL:

• Respond to customer inquiries via email, and chat in a timely and professional manner;
• Provide accurate information about Zipify products and services;
• Troubleshoot and resolve customer issues related to our e-commerce tools and applications;
• Assist customers with account setup, product installation, and usage;
• Maintain a high level of customer satisfaction by ensuring all issues are resolved promptly and efficiently;
• Document customer interactions and feedback in our support system;
• Collaborate with other teams to address and resolve complex customer issues;
• Stay updated on product features, updates, and industry trends.

YOU WILL SUCCEED IF:

• You are motivated with a positive, can-do attitude;
• You are eager to learn and take ownership of duties;
• You are excellent communicator, with strong written communication skills (English);
• You have customer-oriented mindset with strong problem-solving skills; You are a fast typer and good with technology.

Will be a plus:

• Previous experience in customer support or a similar role;
• An understanding of e-commerce, web building and Shopify.

Send us your CV and become a part of our company!