Customer Support Representative (German, English)

Hey, are you keen on taking care of others and have a great English & German and attention to detail? If so, then you’re the one we’ve been looking for ;)

We are looking for a Customer Operations Specialist to join our team. You will be part of a strong team working in the FinTech industry. Our goal is to respond to customer questions and concerns and assist them in resolving any issues they may have.

Requirements:

• Excellent communication skills in German (written and oral)
• Upper Intermediate spoken and writing English
• At least 2 years of customer care or similar experience, preferably in the tech or fintech industry
• Basic computer skills, including proficiency in Microsoft Office and familiarity with CRM systems
• Experience with Freshdesk, Zendesk or similar ticketing software
• Ability to resolve challenging situations and focus on the client’s needs
• Stress-resilience and ability to handle difficult situations
• Great attention to the detail

What you will do:

• Taking care of customers, contacting them via phone, chat and email
• Ensuring the best quality of service

• Closely collaborating with our Customer Success team and our product team, particularly the Payments team, to ensure our products meet our customers' needs
• Working with data entry systems and CRMs

• Working shifts (from 10:00 to 19:00 Ukrainian time)

What we offer:

• A full-time job and a long-term contract
• Career and professional growth opportunities; high salary (determined during the job interview), regular performance reviews
• Paid vacation and sick leave
• Optional benefits package that includes Gym membership, English courses, compensation of certification, courses, and training
• Creative and lively team of IT specialists, adequate management and zero unnecessary bureaucracy

About us:

WiserBrand is a rapidly growing US-UA web development company providing full-cycle services all over the globe. The main direction of our company is eCommerce, but we also have expertise in other domains.

We started 8 years ago as a small project providing digital marketing services. Therefore the project grew into an outsourcing & outstaffing company that provides web development, digital marketing, customer support and outstaffing projects for clients all over the globe.

Headquarter based in New York City. Also we have development and support offices in Kharkiv with about 200 people in total.

The differentiator in the relationship we value with our employees is our open, fair and respectful people practices and our positive work environment. Our people are the foundation of our success.