Customer support specialist (fluent German)

Kyiv Strategy Consulting LLC https://kyivconsulting.com/ is the leading business and strategy consultancy of Ukraine. Here, in the heart of Ukraine, we create the future of management consulting by providing machine-level service quality, while maintaining the trustworthiness in a very unstable and competitive environment.

We have an in-depth expertise in Corporate Finance, Digital Consulting, Sales & Marketing Consulting, Nearshoring Consulting, Strategy & Transformation Consulting, IT support.

Role Definition:

We have a complex cloud solution targeted to ensure safe and secure data transfer between the users.

This Cloud solution acts as a portal for the aggregated information and data storage. It allows data transfer to be safe and with the adherence to the IT security and data protection rules.

The key task of the Support Specialist is to provide the users of the Portal (German-speakers) an overwhelming functional support. Troubleshoot problems and advise on the appropriate actions.

Responsibilities:

Basic users' support (company partners and external customers):

• Handle users' request related to the system breakdowns
• Work out users' tickets using out ticket system
• Delegate complicated requests to the L-2 supporting team, track tickets execution statuses
• Instruct users on the functions of the Portal
• Present the Portal functional features for the clients / users
• Sustain user manuals and knowledge bases
• Participate in the Portal upgrade. Help with primary test cases
• Create users' instructions
• Update databases with Instructions and manuals (languages: German, sometimes English), keeping existing methodological fund up-to-date

Qualifications:

• Higher education, languages, IT (as a plus)
• Very good level of German (C1-C2),
• Upper-Intermediate English (B1-B2)
• Experience with business correspondence
• Very good communication skills
• Experience in customer support is a big plus
• Ability to study fast
• Attentive to details
• Client-oriented, polite, loyal
• Multitasking and flexibility to timely react to various assignments

Our Benefits:

• Competitive salary and bonus plans
• Corporate Insurance Program
• Extended vacation (28 days annum)
• Hybrid working mode (3 home/2 from the office)
• Interesting projects and dynamic environment

Join us today for your success tomorrow!