Customer Support Agent (Arabic)

Ozone Technologies is hiring Agent in Kiev: ARABIC native speaker for work with VIP clients.

The main focus of the role is to achieve superior customer experiences, Customer retention and return.

Essential skills and experiences relevant to the role:

• Fluent (native) Arabic
• Very good Russian & English
• Good computing skills with knowledge of Microsoft Word and Excel
• Outstanding interpersonal skills

Key responsibilities:

• Maintain player relationships pro-actively via phone, e-mail and live chat
• Retention/reactivation calls
• Pursuit and sharing of customer knowledge
• Resolve of customer queries and issues
• Assist in the alignment of promotions across all customer touch points

• Receive, handle and translate customer documentation After 2−3 month responsibilities are:
• Managing an active database.
• Implement of programs/events to create guest loyalty and return guest visits.
• Prepare and timely submit daily and weekly reports as required.
• Resolve conflicts, and complaints on behalf the Company in a fair and equitable manner.
• Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.
• Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

We offer:

• training and trial period are paid from the first day
• vacation 24 days a year (paid by the company)
• a new office in the center of Kiev (5−7 minutes walk from the metro)
• a young and friendly and international team
• new knowledge, development, new experience every day
• timely salary payments always
• nice bonuses from the company