PSS Team Leader, провідний фахівець з психосоціальної підтримки

To send your CV and to respond to the vacancy, please fill in INTERSOS Application

INTERSOS Ukraine is a subdivision of the international humanitarian organization INTERSOS (Italy).

We provide support to victims of emergencies, armed conflicts and natural disasters with particular attention to the most vulnerable categories: children, women, elderly people, displaces persons, who were forced to flee their homes and moved to safer places and also to those who cannot leave the dangerous regions and are under constant threat.

INTERSOS teams are present in Odesa, Kyiv, Kharkiv, Mykolayiv, Kherson and now expand their activities in Sumy.

INTERSOS Ukraine provides economic, humanitarian and medical aid, psychological support, organizes educational activities, gives medicines and equipment to the hospitals, provides shelter and ensures basic human needs. During one year of our work in Ukraine we provided support to more than 100 000 people. 75 000 of them received aid in the sphere of protection, prevention and emergency care. 3 000 medical consultations were carried out in remote regions, which are not covered by the official heath care system. 49 medical institutions received medicines, medical devices and equipment.

We are opening a vacancy of the PSS Team Leader

Location: Kharkiv

Duration of contract: till 31/12/2026 with possibility for extension.

Main Purpose:

Under the direct supervision of the Project Manager and the technical supervision of the MHPSS Specialist (in case of absence, Program Protection Referent), the PSS Team Leader will be primarily responsible for ensuring the overall implementation of activities to address mental health and psychosocial needs while meeting quality standards. The PSS Team Leader will directly supervise the day-to-day work of the PSS Workers / Social Workers and Psychologists working in their district (s). They will also provide weekly/monthly reports to the Program Protection Referent.

Reporting to:

Hierarchical: Project Manager

Functional: MHPSS Specialist (if not present, Program Protection Referent)

Tasks

• Direct supervision of PSS Workers and Psychologists;
• Conduct an initial assessment with new PSS Workers; prepare & implement a tailored induction plan including shadowing, observing and conducting role plays;
• Ensure adherence of PSS Workers and Psychologists to protection principles, code of conducts and internal SOPs;
• Conduct weekly case conferences to help Psychologists and PSS workers handle critical and difficult cases
• Review the work of the Psychologists and PSS / Social workers to ensure that the PSS needs of the community are addressed through our intervention
• Ensure Community Based PSS is delivered according to internal MHPSS guidelines
• Monitor timescales for response, decision-making and follow-up through the internal MHPSS Platform with support from the Protection Quality and Data Management Officer;
• Identify staff gaps and training needs when they arise and communicate them to the Protection Program Referent and MHPSS Specialist for his/her action;
• Coordinate with the Project Manager to lead all day-to-day MHPSS activities in the governorate;
• Ensure weekly activity plans are created and clearly displayed in PSS activity locations;
• Ensure the Referral Database is updated on a weekly basis and submitted to the Program Protection Referent;
• Write and submit weekly/monthly reports to the PM;
• Manage all requests for information/intervention from the PM;
• Ensure dissemination of clear and reliable information on service provision and other pre-selected key topics;
• Submit weekly and monthly activity plans, reports and recommendations;
• Represent the organization at general coordination working groups and clusters with donors, humanitarian actors and local authorities, when requested;
• Carry out all tasks respecting key protection principles including but not limited to: PSEA, do no harm, non-discrimination, confidentiality, accountability and need-to-know principles;
• Any other tasks assigned by the MHPSS Specialist / Protection Coordinator.

Specific Duties:

• Plan and design the Community Based PSS activities in collaboration with the Specialists, the Program Protection Referent and all the team members, accordingly to INTERSOS guidelines on PSS activities;
• Ensure PSS workers have the approriate respurces neccessary for conducting group activities
• Ensure all Community spaces — WGFS/ CFS are designed as per internal and International guidelines and colloborate with CBPO in the establishment of the same
• Ensure that the Guidance and advice provided by the MHPSS specialist and Protection Project Referent are followed by the team and provide feedback to them
• Ensure that the PSS needs of the community are properly assessed, maped and analysed and work with the Program Protection Referent and MHPSS specialists to fine tune our intervention to address the needs
• Ensure all tools for assessment and measuring impact are used properly by the team
• Ensure the MHPSS Platform is updated on an ongoing basis; review entries and highlight any discrepancies to the Program Protection Referent or PM;
• Ensure the Referral Database is updated on a weekly basis and submitted to the Project Manager
• Ensure proper storage of sensitive data through a correct use of internal databases;
• Assist Project Manager in the planning and facilitation of the induction process for all newly recruited PSS Workers and Psychologists on protection principles, the case management process, the relevant SOPs and the data filing and storing procedures (and other relevant topics);
• Assist the Program Protection Referent in planning and delivering capacity building trainings for PSS Workers and Psychologists;
• Receive external and internal referrals in line with set criteria and allocate them amongst Psychologists/PSS workers; ensure that referring agencies receive timely feedback on actions taken, when necessary and appropriate in light of confidentiality requirements.

Requirements

Education

• University Degree in a related field (Social Work, Psychology, etc);

Professional Experience

• Minimum two years of relevant work experience (of which preferably one year in a supervisory role);
• Previous working experience with IDPs, refugees and/or returnees;
• Strong knowledge of psycho-social programming in the humanitarian context. Professional Requirements
• Strong technical knowledge in protection and psycho-social support
• Computer literacy (Word, Excel, Power Point) Personal Requirements
• Good leadership skills
• Confidentiality, respect and non-discriminatory attitude
• Strong planning and organizational skills
• Ability to train people, facilitate trainings and build participants' knowledge and skills
• Good interpersonal and communication skills
• Good analytical and reporting skills
• Ability to show empathy
• Ability to work well under pressure

Languages

• Working knowledge in English (written and spoken)

Our benefits:

• Official employment according to the Labour Code of Ukraine
• Medical insurance and life insurance
• Working hours: 09.00−18.00, comfortable office in the city centre
• Provision of equipment for work (laptop, telephone, compensation for mobile communication costs)
• Opportunity to study and develop in the humanitarian sphere
• Opportunity to get an experience of working for international organisation
• Work with the team of colleagues to achieve great goals

All INTERSOS employees are expected to perform their roles and responsibilities according to the INTERSOS charter of values, code of ethics, PSEA and Child Protection policies. The job description is mandatory for all positions within INTERSOS and shall be signed by the employee within the first week of employment

INTERSOS builds a diverse workforce by promoting diversity in the Organization, which will bring wealth and represent the organization in its differences; candidates are treated equally when it comes to the selection process, criteria and inclusion.

!!! To participate in the selection process please send your CV in English (preferably) and fill in the form here: INTERSOS Application