Customer Support Representative

SiTime is the Precision Timing company. Timing is the heartbeat of all electronics, ensuring performance, resilience and scalability. For decades, quartz devices, non-silicon technology, have kept systems in sync, but they struggle in harsher, more demanding environments. MEMS-based Precision Timing delivers greater accuracy, smaller size and resilience. Today, MEMS timing powers over 400 applications, including high-growth ones in AI datacenters, automated driving, industrial and humanoid robots, wearables and IoT. Our semiconductor MEMS programmable solutions offer a rich feature set that enables customers to differentiate their products with higher performance, smaller size, lower power, and better reliability. With more than 4 billion devices shipped, SiTime is changing the timing industry. For more information, visit: www.sitime.com . Job Summary The position of Customer Support Representative within the Sales Operations team would be dealing with databases administration, customers management and support. The position requires strong time-management skills, persistence and business ethics for broad cross-department and international customer communication. Responsibilities

• Provide timely responses to inquiries regarding product specifications, pricing, lead times, quality docs and basic tech questions;
• Build strong relationships with other CSR’s, Engineering, Quality and other functional departments;
• Work in CRM and ERP systems;
• Investigate, expedite, and resolve issues related to shipments, product quality, returns (RMA), and billing discrepancies;
• Escalate technical concerns to engineering or quality teams when necessary;
• Track and document customer issues for continuous improvement;
• Maintain an understanding of company product lines;
• Work closely with people in all appropriate departments to support customer needs;
• Participate in internal meetings;
• Data mining.

Qualifications & Requirements

• English (upper-intermediate+);
• MS Outlook, Excel, Power Point;
• CRM and/or ERP system (s);
• 1+ year (s) experience in customer support;
• MA/BA degree in economics.

Desired Characteristics & Attributes

• Excellent written and verbal communication skills required;
• Excellent customer service skills required;
• Ability to work well with others in a fast-paced collaborative team environment;
• Persistence;
• Responsiveness;
• Excellent work ethics;
• Ability to work well with others in a collaborative team environment;
• Analytical and problem solving skills;
• Desire to work for a fast-paced, growth-oriented company.

At SiTime, we believe great work deserves great rewards. We offer a comprehensive and highly competitive compensation package designed to attract top talent. In addition to base salary, this role is eligible for a quarterly bonus tied to the achievement of innovation goals—reflecting our commitment to recognizing meaningful impact. We also offer equity grants, providing a meaningful opportunity to share in the company’s future growth and success.