Dispatcher, Customer Service Manager

Dispatcher / Customer Service Manager (Remote)

Globus Cleaning Services is looking for a reliable Dispatcher / Customer Service Manager to join our growing team.

📍 Remote Position

🕒 Schedule (Los Angeles Time / PST):

• Shift 1: 7:00 AM — 2:00 PM
• Shift 2: 2:00 PM — 9:00/10:00 PM

Responsibilities:

• Respond to incoming leads from Yelp, Thumbtack, Google, and other platforms
• Fast response to new leads (within minutes whenever possible)
• Call potential customers through our virtual phone number and convert leads into bookings
• Schedule and coordinate cleaning appointments
• Communicate with cleaners throughout the day
• Collect before-and-after photos from cleaning teams
• Follow up with customers after service
• Monitor payments and customer satisfaction
• Handle scheduling changes, cancellations, and urgent situations
• Maintain detailed daily reports

Requirements:

• Excellent English communication skills
• Strong sales and customer service experience
• Ability to quickly respond to leads and customer inquiries
• Comfortable making outbound calls using a virtual phone system
• Ability to work under pressure and manage multiple tasks simultaneously
• Fast response time and strong attention to detail
• Experience with lead conversion, dispatching, appointment scheduling, Yelp, Thumbtack, or similar platforms is preferred
• Reliable internet connection and computer
• Ability to work during Los Angeles business hours

This position is ideal for someone who enjoys sales, customer service, and working in a fast-paced environment where performance is rewarded. Fast lead response and strong conversion skills are critical for success in this role.