Training Manager

Organisation Background

Founded in 2011, the International NGO Safety Organisation (INSO) supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training.

INSO provides daily support to more than 1200 NGOs operating in 18 of the world’s most insecure countries.

INSO is registered in the Netherlands and has its headquarters in The Hague, the international city of peace and justice.

INSO Ukraine

INSO Ukraine opened in 2015. Since the full-scale Russian invasion in February 2022, it has rapidly expanded to a complete platform serving the needs of NGOs in a fast-evolving conflict. Currently, more than 240 national and international NGOs receive INSO services, in both Ukrainian and English, including information, analysis, and advice through a wide range of written products, meetings and briefings, tailored assessments, crisis support, and a broad range of training courses. Our country office is in Kyiv, supported by field offices in Dnipro and Odesa.

The scale and intensity of the conflict in Ukraine continue to pose significant humanitarian safety challenges, particularly around heavily contested frontline areas where the humanitarian footprint has expanded since 2023. As part of INSO Ukraine, you will play a key role in supporting NGOs and helping aid reach people in need more safely while at the same time being part of a vibrant and growing humanitarian community that brings together experiences from across the globe.

INSO is now seeking one experienced professional to join our team as Training Manager in our Dnipro-based Mobile Training Team.

Job Summary

As Training Manager, you will oversee the delivery, coordination, and quality assurance of INSO’s Dnipro-based training team, ensuring compliance with established training packages, standards, and methodologies.

Based in Dnipro and reporting to the Head of Training, this role includes regular travel across Ukraine. You will lead the growth of the Dnipro mobile training team, representing around 50% of national training capacity alongside the Kyiv team. Key responsibilities include recruiting, managing, and developing staff, as well as establishing clear internal processes and procedures to ensure consistency and efficiency.

You will organise, deliver, and evaluate training programmes for national and international NGOs covering organisational safety, first aid, crisis management, personal risk mitigation, and humanitarian access. You will ensure all delivery aligns with INSO standards, while working closely with the Head of Training and Kyiv team to contextualise and refine course materials, and provide input to country training priorities for the East and South-East.

You will oversee daily training planning and implementation, monitor outcomes, gather feedback, and support continuous improvement.

The ideal candidate is fluent in English and Ukrainian, with experience in the humanitarian, adult learning, or safety and security sectors, and strong team leadership and project management skills.

Major Responsibilities

Implement Training Program

• Conduct a comprehensive training needs assessment to identify current and emerging training requirements.
• Analyse findings to develop strategic recommendations that refine and enhance INSO training programs, ensuring alignment with the evolving operational context and the dynamic needs of partner organisations.
• Prioritise adaptability, relevance, and best practices to strengthen organisational safety, crisis management, and humanitarian access capabilities.
• Plan and organise training sessions.
• Communicate with INSO partners about training and listen to their needs.
• Contextualise and facilitate courses on safety and security management, personal safety, humanitarian principles and practices, access, and negotiations.
• Review and improve training materials as necessary.
• Design and incorporate monitoring and evaluation tools.
• Contribute to MEAL and donor reporting.

Lead the Training Team

• Manage (and recruit!) the training team.
• Coordinate with INSO support teams
• Collaborate with the Deputy Director and Safety Advisory teams on cross-functional activities
• Seek advice and give support to other INSO training teams
• Help manage the public perceptions of INSO’s work to establish and maintain recognition of its mandate for independence, impartiality, and neutrality.
• Comply with INSO service delivery standards and procedures.

Mandatory Requirements

• 3+ years of relevant work experience in the humanitarian, adult-learning, or civilian safety and security sector
• 3+ years of relevant work experience managing a team and project management
• Recognised Training and Assessment qualifications
• Fluency in English (written and spoken).
• Understanding of NGO safety and security management, personal safety, humanitarian principles, practices, access, and negotiations
• Operational experience in conflict-affected environments
• Well-developed networking and organisational skills.

Desirable

• Experience developing or delivering courses focusing on NGO safety and security management, personal safety, humanitarian access, and negotiations
• Experience in public speaking.
• Certified First Aid trainer, or experience with traumatic injury management at any level
• Experience implementing technical solutions in training settings
• Valid driving license.

Key Competencies

• Leadership — Taking initiative and effectively managing teams independently.
• Problem-solving — Identifying challenges clearly and making sound decisions.
• Team Management — Coordinates and develops teams while promoting collaboration, performance, and continuous improvement.
• Autonomy — Working independently while staying focused on solutions.
• Integrity — Upholding humanitarian values and INSO’s core principles consistently.

INSO’s Safeguarding Policy

INSO is fully committed to the safe recruitment, selection, and vetting of all potential new staff, trustees, and volunteers. We will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.

Terms & Conditions:

Official Employment Contract with a 3-month probationary period with an expected starting date of 31 August 2026, UAH 116 150 Gross salary.

How to apply

Please send the following to [відгукнутися] and reference «Training Manager, Dnipro» in the subject line of the email before 22 July 2026. The following documents should be in PDF format and in English:

• Cover Letter specifying how you meet the mandatory requirements, any preferred characteristics, your motivation for applying, and what you hope to bring to INSO.
• Updated CV.

Please do not send any additional information. Only shortlisted candidates will be contacted.