Carrier Relations Coordinator

Essential Job Functions

The Carrier Relations Coordinator is responsible for supporting carriers throughout the onboarding process, maintaining strong carrier relationships, and ensuring timely communication and accurate documentation to facilitate efficient operations.

Key Responsibilities

• Serve as the primary point of contact for carriers via phone and email.
• Assist carriers with the onboarding process and provide guidance on required documentation.
• Respond to carrier inquiries in a timely and professional manner.
• Maintain accurate records of current, prospective, and inactive carriers in the company database.
• Verify and update carrier information, including company profiles, contact details, insurance certificates, W-9 forms, and other required documents.
• Monitor carrier compliance and follow up on expiring or missing documentation.
• Coordinate with internal departments to ensure carrier accounts are properly set up and maintained.
• Build and maintain positive relationships with carriers to promote long-term partnerships.
• Identify and resolve carrier issues by collaborating with appropriate internal teams.
• Perform routine database audits to ensure data accuracy and completeness.
• Support additional administrative and operational tasks assigned by management.

Minimum Qualifications

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general PC skills.
• Upper-Intermediate or higher level of English (written and spoken).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced, deadline-driven environment.
• Strong problem-solving skills and attention to detail.
• Ability to work independently while collaborating effectively with a team.
• Ability to learn new systems and processes quickly.
• Customer service or logistics industry experience is an advantage.

Working Conditions

• Shift: 8:00 a.m. — 6:00 p.m. EST Monday through Friday.
• Modern office located in a convenient area with easy transportation access.
• Company-paid taxi transportation for travel during non-business hours.
• Paid vacation and sick leave.