Customer support representative

Sure Lock & Key (S.L.K. Global) is a fast-growing U.S.-based locksmith services company transforming the industry with a modern, customer-focused approach, supported by a strong back-office team in Lviv, Ukraine. We’re looking for a motivated and customer-focused Customer Support Representative to join our team!

What you’ll get:

• Competitive base salary + performance-based bonus;

• 24 paid vacation days + 10 sick leave days + paid birthday day off;
• Flexible schedule (perfect for students): three shifts—morning (07:00—15:00), day (15:00—23:00) and night (23:00—7:00);
• Company-provided equipment;
• Modern office (generator, shelter & parking available);
• Taxi reimbursement;
• Partner perks & discounts (IT Club Loyalty);
• Paid training & full onboarding;
• Daily English practice (US clients);
• Supportive team and leadership.

Responsibilities:

• Answering incoming calls from customers;
• Coordinate service appointments between customers and field teams;
• Collecting and transferring customer data to relevant departments;
• Ensure service quality and client satisfaction.

Requirements:

• Upper-Intermediate+ English (written & spoken);
• Experience in customer-facing roles/sales is a plus;
• Ability to multitask and stay organized;
• Result-oriented mindset and focus on performance;
• Confident use of Google Sheets/Excel (CRM is a plus).

Ready to start yourGLOBAL career?Send your CV—we'd love to meet you!

Easy Application Form: https://tally.so/r/Xxkyee