Customer Service Representative (E-commerce)

Are You a Customer Service Rockstar with a Knack for Solving Problems? Then we need to work together.

Company Info: We’re a rapidly expanding U.S. eCommerce store specializing in fire pits, fireplaces, and various fire and heat products. As our revenue grows, so does our need for a versatile individual to handle customer service and order operations.

Job Overview: Main Responsibilities:

• Handling incoming customer service calls, live chat, and email.
• Processing and managing orders from placement through delivery.
• Solving problems with orders, including delays, damages, returns, and warranty issues.
• Communicating with suppliers to place orders and resolve back orders.
• Providing customers with accurate information and proactive updates on their orders.

Ideal Candidate: We are looking for a self-starter with strong problem-solving skills and an entrepreneurial mindset. The ideal candidate is detail-oriented, proactive, and capable of working both independently and collaboratively.

Requirements:

• Previous customer service experience and a proven track record of resolving issues.
• Fluent in English with excellent communication skills.
• Ability to think quickly and adapt to changing situations.
• Full-time availability, Monday to Friday, 9 AM — 5 PM US Eastern time.

Pay: 40,000 — 50,000 uah /month (based on experience)

WORKING HOURS Full-time position (40 hours/week): Monday — Friday, 9 AM — 5 PM US Eastern time. The option to extend past 40 hours is available once trained and confident.

Application Process: To apply for this role, please fill out our application form here.

We look forward to working with you!