Account Representative, tracker (American Logistics)

JOB DESCRIPTION IN ENGLISH

Millhouse is an American based company with more than 10 years of experience in Logistics and Transportation in the USA, looking for an Account Representative + tracker to join our team.

You will receive proper training, and all the tools that would give you a great opportunity to learn much more about the industry, as well as a great opportunity to become a long-term member of the existing team.

Key Responsibilities

• Provide professional and timely customer service to customers, carriers, and drivers.
• Respond to customer and carrier/driver emails and phone calls promptly.
• Prepare and provide accurate freight quotes to customers.
• Search available loads using load boards/bid boards.
• Negotiate rates and book loads with carriers and customers.
• Coordinate pickup and delivery details with drivers and carriers.
• Track shipments and communicate status updates to customers.
• Update the TMS system accurately with load information, pricing, driver/carrier details, pickup and delivery information, and shipment status.
• Maintain accurate and up-to-date records throughout the entire shipment process.
• Follow up with carriers and drivers to ensure appointments and deliveries are completed as scheduled.
• Resolve customer, carrier, and driver issues quickly and professionally.
• Communicate delays, changes, or other shipment issues to the appropriate parties.
• Ensure all required paperwork and shipment documentation is received and properly recorded.

Qualifications & Skills

• Previous experience in dispatching, logistics, transportation, freight brokerage, or customer service preferred.
• Strong knowledge of the transportation industry is a plus.
• Experience with Sylectus and/or IVIA TMS is highly preferred.
• Experience using load boards/bid boards to find and book freight.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building skills.
• Strong negotiation and problem-solving abilities.
• Excellent attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable working with computers, email, and transportation software.
• Ability to work independently while also being a strong team player.

We offer:

• Mon-Fri (07:00−15.00);
• A modern and comfortable office;
• Supporting and friendly team;
• Competitive salary (regular review);
• Paid intensive training and trial period;
• Corporate events, English courses;
• Covering taxi expenses if you start/finish shift in non-business hours;
• Paid vacation and sick leaves;

If you are interested in this position respond to this vacancy and we will contact you or you can send your CV to email [] (in English please)