IT Support Specialist

Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable logistics and IT provider in the industry by offering and maintaining high-quality services consistently.

We are looking for an IT Support Specialist (L1) to serve as the first point of contact for employees experiencing technical issues. You will help users resolve everyday IT problems, maintain workplace equipment, and ensure that support requests are handled efficiently.

This role is ideal for a service-oriented IT professional who enjoys troubleshooting, helping users, and developing their technical skills within an international team.

Responsibilities and Duties

• Perform remote troubleshooting through diagnostic techniques and pertinent questions;
• Determine the best solution based on the issue and details provided by employees;
• Efficiently plan, install, configure, and optimize your IT infrastructure to achieve high availability and performance;
• Working closely with the team of system administrators to solve technical problems;
• Installation, configuration, troubleshooting, and maintenance of the network of both internal and office networks;
• Support for internal infrastructure;
• Accounting for the software and hardware available to the client and managing the operation of the hardware through the remote access platform;
• Ensuring regular monitoring and updating of physical and virtual infrastructure;
• Monitoring and control of the system for tracking equipment errors and version updates: rights management, branch management and other elements through the platform for remote access to equipment; (Datto platform)
• Implementation of current technical issues according to the system task tracking;
• Setting up the operation of the remote access platform to the equipment for the specified criteria of each client;
• In the future, work with the database on all technical issues.

Requirements:

• 6+ months of experience as HelpDesk specialist;
• Will be a + Good knowledge of Mikrotik ROS;
• Routing, bridging, VLAN, Firewall;
• Experience with Office365, Exchange, SharePoint;
• Working knowledge of monitoring system like Zabbix will be a plus;
• Experience with deployment and administration of Linux, Mac OS, Windows;
• Proficiency network protocols;
• Installation, configuration, troubleshooting, and maintenance of networking;
• Knowledge of English is mandatory at the level of not less than Intermediate. This implies a good reading and grammar of the English language. Sometimes communication with customers to solve certain problems.

Working Conditions:

• Location: Lviv, Ukraine.
• Work mode: On-site / Hybrid.
• Working hours: Monday—Friday, 09:00—18:00 or 15:00—23:00 EEST, rotating shift week by week.
• Reports to: IT Support Lead.

We offer:

• Working in an international company with the possibility of professional growth
• Competitive Salary in USD
• 15 business days of paid time off, 20 — after 2 years, 11 days of National Holidays and 3 sick leaves
• Equipment provided