Technical Support Engineer (Internship)

We are looking for an Intern Technical Support Engineer to join our team. This is a fantastic opportunity to gain hands-on experience with real-world systems, receive structured mentorship, and grow in a collaborative environment. Upon successful completion of the 3-month internship, you’ll have a direct path to continue your career with us long-term as a Junior Specialist.

About Us

HYS Enterprise is a Dutch, Amsterdam-based technology consultancy and software development house with your business goals at the top of everything we do. We provide IT consulting, develop web and mobile applications, and build software products to help your business be more innovative and efficient.

With our main development office in Poland and top-notch IT engineers from Eastern Europe, we’re capable of delivering the perfect balance of price and performance.

What You Will Do

During the 3-month Internship: You will receive structured mentorship, ship real features to an internal project, and refine your software engineering skillset.

After the Internship: You will have the direct opportunity to obtain an official contract with HYS Enterprise as a Junior Specialist.

• You will monitor application error messages and system logs on a daily basis;
• You will perform monthly system health verifications and routine monitoring;
• You will install, configure, and update system environments;
• You will process initial Service Change Requests and ensure proper escalation to appropriate support tiers when necessary;
• You will handle break/fix incidents, configuration issues, and software installations to provide Root Cause Analysis (RCA) for assigned Service Requests;
• You will maintain regular updates and clear communication for assigned incidents.

What You Bring

Must-Have:

• Fundamental understanding of Windows and Linux OS installation and administration;
• Solid grasp of networking concepts, including TCP/IP protocols, Firewall configurations, and web servers (IIS);
• Understanding of the Software Development Life Cycle (SDLC) and Deployment Process flow;
• Strong technical problem-solving and analytical skills;
• Communication skills combined with stress resilience;
• Upper-Intermediate English level (both written and verbal) to confidently communicate with team members and client stakeholders.

Nice-to-Have:

• Basic understanding of Agile methodologies (e.g., Scrum);
• Familiarity with daily collaboration tools like Jira, Confluence, Outlook, and MS Teams.

We offer:

• 3-Month Structured Mentorship: Dedicated guidance to help you transition into a confident engineer;
• Career Growth: Direct path to a Junior Specialist position upon successful completion;
• Flexibility: Work from our office, fully remote, or mix it up—whatever boosts your productivity;
• Internship Schedule: Monday-Friday (9:00—18:00 or 10:00—19:00). Zero time trackers;
• Health & Wellness: Comprehensive medical insurance coverage;
• Personal Brand & Community: Support to participate in internal and external events, plus help in building your personal professional brand.

Our Process:

• To submit your application for the Internship, please follow the link below and fill out the form at the provided link: https://hysenterprise.hurma.work/public-vacancies/381?source=Mg==&utm_source=work_ua

1. HR Interview: A friendly video call to meet each other, discuss your background, and evaluate English communication skills;
2. Technical Interview: A deep-dive conversation about OS administration, networking fundamentals, IIS, troubleshooting scenarios, and logical problem-solving;
3. Final Interview: A meeting with our CEO.