Chimamanda

Chimamanda Ngozi
Ibeneme
A result-oriented, dedicated customer service professional with excellent
interpersonal skills, active listening, and analytical problem solving. Passionate
about promoting excellent customer satisfaction by solving different product
and service problems within the shortest time possible, aiding positive
professional relationships for recurring business.

[відкрити контакти](див. вище в блоці «контактна інформація») 36c Norfolk Street, Sunderland
[відкрити контакти](див. вище в блоці «контактна інформація») SR1 1EE

WORK HISTORY SKILLS
June 2023 to September 2023 • Call Center
Customer Service Representative • Active Listening
Three Network • Customer Service (3 years)
• Customer Support (3 years)
• Assisted customers with varying questions using
• Time management (4 years)
product knowledge and service expertise. • Team building (6 years)
• Answered customer telephone calls promptly and
• Microsoft Excel
improved on-hold wait times by20% • Microsoft Office (6 years)
• Handled customer complaints, providing
• Analytical thinking
appropriate solutions to guarantee positive • Data analytics
outcomes. • Communication skills (4 years)
• Managed [200]+ daily calls, taking orders and
• CRM (3 years)
escalated cancellations. • Customer Data Management
• Assisted customers with additional retail services,
• Attention to Detail (4 years)
including alterations, special orders.

January 2020 to May 2023 EDUCATION
Customer Service Representative Current
IAE CONSULTING Master of Science International
Business Management
• Managed high-volume customer queries
University of Sunderland, Sunderland,
simultaneously through effective multitasking.
• Resolved customer issues effectively, using strong
SND
interpersonal skills and conflict resolution
techniques. September 2014 to September 2018
• Processed customer orders across 6 departments Bachelor of Engineering Chemical
promptly and accurately, increasing customer Engineering
satisfaction by 20%. Ivano Frankivsk State University Of Oil
• Maintained compliant documentation on Hubspot and Gas, Ivano Frankivsk State
for reliable company records.
• Fostered smooth and professional relationship with
customers by informing them about unique LANGUAGES
 discount, boosting customer retention by 12%. English
• Assisted customers with varying questions using Fluent
product knowledge and service expertise.
Dutch
Elementary
July 2018 to December 2019
Customer Service Advisor
Trends Telecommunuication CERTIFICATIONS
• Offered prompt solutions to maintain customer Zendesk Customer Service
Professional - Aug 2023
satisfaction.
• Adhered strictly to policies and procedures for
continued company compliance.
• Offered detailed advice on product and service
benefits.
• Managed high-volume customer queries
simultaneously through effective multitasking.
• Kept abreast with latest product developments to
inform customers.

July 2016 to September 2019
Native English Teacher
Native Camp

• Delivered summer language camps with practical
activities, role-plays and audio-visual content.
• Helped students develop their reading and writing
skills teaching them how to comprehend and
analyse texts and how to write clearly and
effectively
• Provided tailored feedback to students and
parents, identifying constructive areas for
improvement
• Encouraged students to think critically about the
texts they read helping them develop their
analytical skills and learn to form and articulate
opinions and arguments