Олександр

CURRICULUM VITAE
SHAPOVALOV OLEKSANDR

WORK EXPERIENCE
SUMMARY Call center Agent, Savitar Group
Accountable Insurance Representative April 2021 - September 2021
with excellent client management and Handled high call volumes with accuracy and efficiency for optimum
insurance plan promotion. Highly productivity.
effective juggler of multiple competing Collated and extracted customer data for reporting purposes, aiding
responsibilities simultaneously. Proven progress and performance monitoring.
history of exceptional time management Handled emergency calls, including overnight requests
and customer service. Offer Pharmacist
demonstrated proficiency in insurance October 2021 - June 2022
products, services and customer
Established clear and effective customer service policies to increase
behaviours. Trained in reviewing
satisfaction and pharmacy loyalty.
documents, working with internal and
Received prescriptions and checked against medical histories,
external parties and resolving routine and
safeguarding patient health and safety.
challenging concerns with independent
Managed pharmacy budgets through inventory management.
approach. Capable of identifying and
resolving problems, promoting new
Medical receptionist
offerings and outperforming sales goals.
October 2021 - May 2022
Accomplished professional with keen
sense in assessing insurance coverages. Set up new patients within target timeframes.
Proactive with identifying and analysing Offered advice on additional services to best meet patient needs.
benefits and risks. Organised in creating Welcomed patients with kindness to enhance checking in processes.
customised plans for clients to simplify Responded calmly and compassionately in emergency situations.
process. Maintained timely check-in services, noting patient arrivals for efficient
appointment running.
SKILLS Manual Tester
Testing medical website May 2021-January 2022
Good communication skills
Self-organised Test case creation;
Strong logical and analytical thinking Testing documentation;
Proactive thinking Regression testing;
Autonomy and attentiveness Finding, reporting defects;
Reliable Performing functional testing
Hard-working Analyzing customer issues
Exceptional problem-solving skills Insurance Medical Coordinator
Working with Microsoft Office Suite,
February 2023 - Present
CRM systems and 1C Data base
Organised medical help for insured abroad

LANGUAGES Handling inquiries from customers and insurance companies
Presented ideas via reports and presentations, outlining findings and
Ukrainian, Russian – native making recommendations for improvements.
English – Upper-Intermediate Made insurance strategy recommendations to reduce or control risk.
Operated with foreign providers and signing contracts with local clinics
CONTACTS
TEL. [відкрити контакти](див. вище в блоці «контактна інформація») EDUCATION
Tellegram : @EnderElf NATIONAL MEDICAL UNIVERSITY O.O. BOGOMOLETS
E-mail : [відкрити контакти](див. вище в блоці «контактна інформація») Medical speciality September 2018 - June 2025

QA COURSES
«Junior Test Engineer» February 2021 - April 2021

HTML/CSS BASIC COURSES
HTML/CSS July 2022 - August 2022