Марія

Voloshyn Mariia Volodymyrivna
29 years
Mobile phone [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
PERSONAL DATA
• Date of birth: January 7, 1996
• Family status: married
QUALIFICATION
• Experience in sales and implementation of planned indicators \ targets;
• Experience of creative approach to different tasks and duties;
• Mentorship skills: training, support, and guidance for new team members
• PC at the user level, office equipment and the Internet;
• English - Upper-Intermediate (B2 - C1);
• German - Pre-Intermediate (A2 - B1);
• French - Elementary (A2).

WORK EXPERIENCE
February 2019 – now Logistics coordinator at Gwynn Logistics, Landstar Agent
Duties:
• Negotiating and arranging freight transportation;
• Responsible for truck transportation deals;
• Searching and booking loads;
• Dispatching drivers;
• Make sure the tracking team fulfills its goals and all loads are accounted for;
• Communicate effectively with the sales and operations teams;
• Identify and escalate issues;
• Establish relationships with partner carriers to receive timely updates;
• Assist in the retrieval of BOLs.

Additional:
• Conducted onboarding and training for new dispatchers/logistics coordinators within the team.
• Provided ongoing support during the training period by answering questions and assisting with day-to-day tasks.
• Shared best practices and offered guidance in handling complex or urgent logistics issues.
• Acted as the main point of contact for new hires during their first weeks of employment.

December 2017 – September 2018 Supervisor in Call-Center at Zakhid Media Resurs.
Duties:
• Co-ordination of the work of the call-center;
• Providing the implementation of planned indicators \ targets and the quality of the services provided;
• Selecting, training and motivating of the staff;
• Control the quality of services provided
• Saling and promoting of the existing and new internet services, web applications and television

August 2017 - October 2017: Contact Center Specialist at Credit Agricole Bank.

Duties:
• Saling of the new banking products by phone;
• Consultation clients about the products of the bank;
• Customer Support in the “Internet Banking”;
• Solving card transaction issues - authorization, limits, etc.

2013-2018: Vasyl Stefanyk Precarpathian National University (Master’s Degree, full-time education)
• Department: Foreign Languages
• Specialty: Philologist. Teacher/Instructor of English Language and Foreign Literature and German Language. Translator.

TRAININGS, COURSES, PRACTICE
• March 2019: course "2-Agent (& Their Staff) - Hazardous Materials Training" with LANDSTAR HAZMAT COMPLIANCE DEPARTMENT

• September 2017 - December 2017: British Council Oline English Course : "Pathways Intermediate 1 and Pathways Intermediate 2"

• February 2017 - April 2017: Practice as a teacher at Ivano-Frankivsk Gymnasium No. 2.

PERSONAL QUALITIES: excellent communicative and organizational skills, ability to work in a team, focus on the result, punctuality, responsibility, goodwill, ability to solve issues quickly and seek alternative solutions.