Kamwengo

KAMWENGO KAMBANGU​
Remote Customer Support | HR Assistant | Operations Support​
Zambia | Available for US & EU Hours​
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY

Customer Support and Operations professional with 5+ years of experience supporting
international clients across healthcare, recruitment, and administrative environments.
Currently working as an HR Assistant in a recruiting firm, managing candidate pipelines,
coordinating interviews, and supporting hiring operations.

Proven ability to manage 50–80+ daily interactions, streamline workflows, and support
business operations in fast-paced remote environments. Medical Doctor (MD) graduate with
strong analytical thinking, attention to detail, and experience handling confidential data.

Experienced in cross-functional roles spanning customer support, healthcare
coordination, training, and HR operations.

CORE COMPETENCIES

●​ Customer Support (Phone, Email, Chat)
●​ HR Support & Recruitment Coordination
●​ Insurance Verification & Patient Coordination
●​ Sales Support & Client Follow-Up
●​ CRM & Data Management
●​ Appointment Scheduling & Calendar Management
●​ Team Training & Onboarding
●​ Conflict Resolution & De-escalation
●​ Cross-Time Zone Communication
●​ Process Improvement & Workflow Efficiency
PROFESSIONAL EXPERIENCE

HR Assistant (Remote)​
Recruiting Company | March 2026 – Present

●​ Screen and review candidate applications using Indeed
●​ Coordinate interviews and candidate communication across multiple time zones
●​ Manage applicant tracking and data using Google Sheets and Mandoforms
●​ Collaborate with team members via Slack to streamline recruitment workflows
●​ Maintain structured hiring pipelines and improve candidate tracking efficiency
●​ Support administrative HR processes, improving response time and coordination

Customer Care Representative (Remote – USA)​
LifeRX (Weight Loss Company) | Oct 2023 – Feb 2026

●​ Managed 50–80+ daily client interactions across calls, chat, and follow-ups
●​ Educated clients on prescribed medications and guided them through treatment
processes
●​ Supported order processing, shipping coordination, and delivery follow-ups
●​ Maintained accurate client records and handled sensitive health-related data
●​ Collaborated with internal teams via Slack to ensure smooth operations
●​ Improved client retention through consistent follow-up and support

Customer Care Representative (Remote – USA)​
New Life OBGYN | Sept 2021 – Oct 2023

●​ Handled 50+ daily inbound and outbound patient calls, resolving inquiries
efficiently
●​ Verified insurance information and supported patient onboarding processes
●​ Scheduled appointments across time zones, improving clinic workflow
●​ Maintained accurate CRM records and ensured confidentiality of patient data
●​ Assisted team lead with coordination tasks and daily operations
●​ Trained and onboarded new team members, improving team performance and
consistency
English Language Instructor​
Green Country, Lviv, Ukraine | Nov 2021 – May 2022

●​ Delivered structured lessons and improved student engagement and
comprehension
●​ Developed individualized learning plans, improving performance outcomes
●​ Strengthened cross-cultural communication and adaptability

EDUCATION

Doctor of Medicine (MD)​
Danylo Halytsky Lviv National Medical University, Ukraine​
Sept 2018 – June 2024

TOOLS & SOFTWARE

●​ Google Workspace (Docs, Sheets, Calendar, Gmail)
●​ Microsoft Office (Word, Excel, Outlook)
●​ Slack
●​ Indeed
●​ Mandoforms (Forms & Data Collection)
●​ Zoom | WhatsApp | Telegram

KEY ACHIEVEMENTS

●​ Managed high-volume interactions (50–80+ daily) across multiple roles
●​ Supported insurance verification, patient coordination, and scheduling
●​ Trained and onboarded new employees, contributing to team efficiency
●​ Supported recruitment workflows and candidate pipeline management

PROFESSIONAL VALUE
●​ Strong combination of healthcare knowledge + customer support + HR
operations
●​ Proven ability to work remotely with international teams
●​ High attention to detail, confidentiality, and structured problem-solving
●​ Adaptable, reliable, and able to contribute immediately