Kamwengo

KAMWENGO KAMBANGU​
Remote Customer Support | Sales Support | Executive Assistant​
Zambia (Available Worldwide – US & EU Hours Flexible)​
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY​
Customer support and sales support professional with 5+ years of international experience
delivering high-quality client service in fast-paced environments. Medical graduate (MD) with
strong analytical thinking, precision, and problem-solving skills. Proven track record of
improving client satisfaction, streamlining scheduling operations, and maintaining accurate
CRM systems. Experienced in remote collaboration across time zones, with a focus on
efficiency, client retention, and operational support.

KEY SKILLS​
Customer Support & Retention | Sales Support & Lead Follow-Up​
Calendar & Appointment Coordination | CRM & Data Accuracy​
Executive & Administrative Support | Conflict Resolution​
Remote Operations & Cross-Time Zone Communication​
Fluent English (Written & Verbal)

EXPERIENCE

Customer Care Representative (Remote – USA)​
New Life OBGYN | Sept 2021 – Dec 2025

●​ Managed high-volume inbound and outbound client communication, consistently
resolving inquiries and reducing follow-up needs through first-contact resolution
●​ Coordinated and optimized appointment scheduling across multiple time zones,
improving workflow efficiency and client satisfaction
●​ Maintained and updated CRM systems with a high level of accuracy, ensuring
reliable patient data and seamless team coordination
●​ Supported patient retention by handling sensitive concerns with professionalism and
empathy, contributing to a positive client experience
●​ Trained and onboarded new team members, improving team performance and
reducing ramp-up time

English Language Instructor​
Green Country, Lviv, Ukraine | Nov 2021 – May 2022

●​ Delivered structured, results-driven lessons that improved student engagement and
language proficiency
●​ Designed personalized learning plans based on individual performance, leading to
measurable academic progress
●​ Strengthened communication across diverse cultural backgrounds, enhancing
adaptability and interpersonal effectiveness

Additional Customer Service Experience
 ●​ Supported international clients across customer service, sales coordination, and
administrative functions
●​ Built strong client relationships through consistent follow-up, clear communication,
and problem resolution
●​ Contributed to smooth business operations by managing multiple client requests and
priorities simultaneously

EDUCATION​
Doctor of Medicine (MD)​
Danylo Halytsky Lviv National Medical University, Ukraine | Sept 2018 – June 2024

TECHNICAL TOOLS​
CRM Systems | Microsoft Office | Google Workspace | Zoom | WhatsApp | Telegram |
Scheduling & Documentation

WHY HIRE ME

●​ Demonstrated ability to manage client relationships and support business operations
in international environments
●​ Strong analytical and detail-oriented mindset backed by medical training
●​ Proven reliability in remote roles requiring organization, discretion, and cross-time
zone coordination
●​ Quick to adapt, easy to work with, and ready to contribute from day one