Альберт

Albert Manukyan
[відкрити контакти](див. вище в блоці «контактна інформація») Telegram - @heyalbert7

Yerevan, Armenia 05.05.1997 Armenian

Professional Experience
06/2025 – 05/2026 Vertex DT Group
Business Development Manager & Sales Executive
- Managed outbound sales activities, cold calling campaigns, lead generation, and
client acquisition processes
- Presented IT solutions, digital platforms, and technology-based services to
potential customers
- Conducted sales negotiations, handled objections, and managed the full sales cycle
from initial contact to closing deals
- Maintained CRM databases, tracked leads, updated customer information, and
monitored sales pipeline performance
- Monitored key performance indicators (KPIs), including conversion rates, sales
targets, lead quality, and customer engagement metrics
- Prepared sales reports, analytical dashboards, and performance presentations for
management , analyzed sales data and customer behavior
- Consistently worked towards achieving monthly and quarterly revenue targets
while improving customer acquisition processes

12/2018 – 06/2025 BRIDE AGENCY DOLCE VITA
Head of Customer Relations & HR Department — progressed from Customer
Support Technical Specialist
- Managed daily operations of customer support and HR teams.
- Led and supervised employees, ensuring high performance and productivity
- Recruited, trained, and onboarded new team members
- Provided coaching, mentoring, and performance feedback
- Maintained 24/7 communication with clients and resolved complex issues
- Monitored KPIs and ensured team performance met business goals
- Worked with CRM systems, analyzed statistics and prepared performance reports

2024 – 2026 YOUTUBE CONTENT CREATOR (Beginner Project)
Hey Albert!
- Created and managed YouTube content from idea development to final publication
- Handled scriptwriting, voice production, video editing, and content optimization
- Analyzed audience engagement and improved content strategy based on
performance metrics
- Managed channel growth through consistent publishing and optimization

05/2015 – 11/2018 ART FACTORY PLATFORM
Operations Manager / Food & Beverage Coordinator
- Controlled service quality and operational standards, ensuring smooth workflow
and customer satisfaction
- Oversaw menu development, product selection, and food quality analysis
- Analyzed sales performance and customer feedback to improve products and
services
- Supported team coordination and ensured high standards of service delivery
- Coordinated staff workflows to maintain high service standards

Areas of Expertise
Video Editing (DaVinci Resolve, Adobe Premiere Pro) Audio Editing and Enhancement (Studio One)
Technical Support Proficient PC Skills

Education
09/2013 – 06/2017 "ALSKO" Political and Law College
Associate Degree in Legal Studies and Law

05/2007 – 06/2014 Sports Club "Sokol"
JUDO

Courses | Professional Development
05/2024 – 11/2024 DaVinci Resolve & Adobe Premiere Pro - Video Editing Course
Digital content creation

05/2020 – 11/2020 Speak Up
English courses

08/2018 – 04/2019 Studio One - Audio Production
Studio Recording Course

Languages
Ukrainian Russian
Native Fluent

Armenian English
Fluent Spoken B1 - B2

Skills
Software & Productivity Tools Video Editing & Media Production
Microsoft Office (Word, Excel, PowerPoint, Access), DaVinci Resolve, Adobe Premiere Pro, Studio One,
Jira, CorelDRAW, Microsoft Office Picture Manager CapCut, FL Studio ( proficient ) etc.
etc.

Sports Analytics
Passionate about football, UFC, boxing, basketball,
and hockey. Experienced in analyzing sporting
events, statistics, and match predictions.

General Characteris
Currently based in Yerevan, Armenia. Returning to Kyiv, Ukraine, in October. Available for remote work
immediately.
Results-oriented, self-motivated, detail-oriented, organized, adaptable, proactive, customer-focused, strong
communicator, creative, reliable, problem solver, quick learner, team player, responsible.