Особисті дані приховані

Stanislav Mrykhin
Technical Support Specialist

Phone: [відкрити контакти](див. вище в блоці «контактна інформація») (Viber / Telegram)

Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Social networks: LinkedIn

Lviv, Ukraine

Skills About

Customer Service Excellence Driven specialist with experience providing technical support
and customer service to end-users. 

Time Management Skills
Proven track record of efficiently troubleshooting hardware
Customer Care Skills and software issues, developing user training materials and

Organizational Skills creating user documentation. Adept in driving user
satisfaction and creating long-term relationships with
Customer Comunication

customers. Possesses strong communication and analytical
and Empathy
skills.
Critical thinking

and problem solving

Leadership Skills Experience

Comunication Skills
Technical Support Specialist

March 2024 - now

Languages
Utilized problem-solving skills to identify root causes of 

customer issues and develop solutions for resolution.
Ukrainian (native)

English (B2) Developed strong relationships with customers by providing 

helpful advice and support.

Demonstrated excellent communication skills while 


Education mediating disputes between customers and other 

departments.

Master 
 Assisted customers with different technical issues.
of Public Administration

National Academy 
 Sales Manager

of Public Administration,
 November 2023 - March 2024
Lviv

Distribute the product among Native English Speakers.
July 2018 - June 2020

H andle objections and complaints.
bachelor in fire safety
Provide exemplary service.
Lviv State University

Neatly persuade potential customers.
of Life Safety

September 2014 - June 2017 Fulfill other job-related tasks.

R eport the performance improvement.

1
Experience
Hosting CS Shif Leader
August 2023 - November 2023
Provide general supervision of the shift to ensure all
systems and processes are running smoothly.
Organize and manage the workflow on shifts, including
balancing the workload.
Ensure productive workflow and comfortable working
conditions for each pecialist on shift.
CS S

Facilitate problem solving and resolve conflict situations.
Be an escalation point for clients, determine and approve
exceptions.
Report and escalate issues and incidents based on guidelines.

Customer Support Representative
August 2021 - August 2023
Developed strong relationships with customers by providing
helpful advice and support.
Demonstrated excellent communication skills while
mediating disputes between customers and other
departments.
Utilized problem-solving skills to identify root causes of
customer issues and develop solutions for resolution.
Assisted customers with product selection, installation,
troubleshooting, and maintenance.
Troubleshot issues using remote access software tools.

2