Особисті дані приховані

Stanislav Mrykhin
Technical Support Specialist

Phone: [відкрити контакти](див. вище в блоці «контактна інформація») (Viber / Telegram)

Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Social networks: LinkedIn

Lviv, Ukraine

Skills About

Customer Service Excellence Driven specialist with experience providing technical support
and customer service to end-users. 

Time Management Skills
Proven track record of efficiently troubleshooting hardware
Customer Care Skills and software issues, developing user training materials and

Organizational Skills creating user documentation. Adept in driving user
satisfaction and creating long-term relationships with
Customer Comunicatio n
 customers. Possesses strong communication and analytical
and Empathy
skills.
Critical thinkin g

and problem solving

L eadership Skills Experience
Comunication Skills
Supply Manager / Live Communication Manager
July 2025 - Now
Languages Delivered live chat consultations to users in real time.

U krainian (native) Provided empathetic and responsive service to address 

English (B2) customer needs.

Supported team performance and contributed to achieving 

company goals.

Education Ensured smooth communication between departments 

and clients.
Master 

of Public Administration Customer Support Representative
National Academy 
 October 2024 - Now
of Public Administration,

Lviv Processed customer re quests in an online firearm store 

through emails.
July 2018 - June 2020
Assisted with order cancellations, refunds, and discounts.
bachelor in fire safety Provided product information and support with 

Lviv State University
 account-related issues.
of Life Safety
Ensured high customer satisfaction through problem-solving 

September 2014 - June 2017 and clear communication.

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Experience
Technical Support Specialist
March 2024 - June 2025
Utilized problem-solving skills to identify root causes of 

customer issues and develop solutions for resolution.
Developed strong relationships with customers by providing 

helpful advice and support.
Demonstrated excellent communication skills while 

mediating disputes between customers and other 

departments.
Assisted customers with different technical issues.

Sales Manager
November 2023 - March 2024
Distribute the product among Native English Speakers.
H andle objections and complaints.
P rovide exemplary service.
Neatly persuade potential customers.
Ful fill other job-related tasks.
Report the performance improvement.

Hosting CS Shif Leader
August 2023 - November 2023
P rovide general supervision of the shift to ensure all
systems and processes are running smoothly.
O rganize and manage the workflow on shifts, including
balancing the workload.
E nsure productive workflow and comfortable working
conditions for each CS Specialist on shift.
Facilitate problem solving and resolve conflict situations.
Be an escalation point for clients, determine and approve
exceptions.
Report and escalate issues and incidents based on guidelines.

Customer Support Representative
August 2021 - August 2023
Developed strong relationships with customers by providing
helpful advice and support.
Demonstrated excellent communication skills while
mediating disputes between customers and other
departments.
Utilized problem-solving skills to identify root causes of
customer issues and develop solutions for resolution.
Assisted customers with product selection, installation,
troubleshooting, and maintenance.
Troubleshot issues using remote access software tools.
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