Мала

CV
Alisa Mala
Personal Details
Date of Birth: 11.05.1998
Nationality: Ukrainian
City/country of Birth: Kyiv, Ukraine
Current residence: Kyiv, Ukraine
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Mobile: [відкрити контакти](див. вище в блоці «контактна інформація»)
Skype ID: live:.cid.bb2c3276b43acba9

Personal Profile and Objectives
It is always interesting for me to deal with difficulties and unknown things, solve problems and help people. I am a hardworking,
creative and well-organized person. My power is to be positive and smile! If my knowledge is not enough to achieve good
results, I am ready to learn more and improve my skills in new fields. And I am a fast learner!
I chose the hospitality industry for my future career because the main idea of hospitality is to make people’s lives easier and
better and to make people themselves happier by creating a pleasant ambiance and high-quality services. And I try to follow
the same principles and ideas in my own life.

Education
November 2019 – July 2022 Master of Science in International Hospitality Business Management
B.H.M.S. - Business & Hotel Management School - Luzern, Switzerland
Awarded by Robert Gordon University, United Kingdom
Sep 2015 – June 2019 Bachelor of Science in International Tourism
Taras Shevchenko The National University of Kyiv, Kyiv, Ukraine
Sep 2004 – June 2015 School
Gymnasium № 178, Kyiv, Ukraine

Work Experience
April 2022 – November 2023 Front & Back Office. Receptionist, Supervisor/ Manager Assistant
Golf Hotel Rene Capt 4* / Montreux, Switzerland
 Teach new employees, interns.
 Follow and process invoice payments from partner agencies
 Coordinate group reservations, seminars and corporate events
 Shift leading: solve issues, manage guests complains, control special request.
 Support cooperation between departments, ensure smooth workflow.
May 2021 – October 2021 Front & Back Office / Receptionist (internship)
Golf Hotel Rene Capt 4* / Montreux, Switzerland
 Reservation and booking operation/ Check-in and check-out procedures;
 Carrying out cash operations with guests;
 Providing full information about hotel services in person and by telephone/email
 Coordinating the work of hotel staff;
 Organizing special events (graduation ceremony, anniversary celebration);
 Solving conflicts and non-standard situations
 Assist bartender, serving drinks and food in the bar.
May 2018 – October 2018 Front Office/Receptionist (internship)
ALVA DONNA WORLD PALACE 5* / Kemer, Turkey
June 2017 –August 2017 Retail/Clerk, intern (during student exchange program)
Stop & Shop Supermarket Provincetown / MA, USA

Language Skills
Native language: Ukrainian, Russian
English: Fluent
French: Good Conversational
 CV
Computer Skills
MS Office: Proficient user (Word, Office, PowerPoint and Excel)
IMovie/Adobe Premiere/
Illustrator/Photoshop/Canva: Basic skills; creating and editing video and photo content.

Interests, hobbies and other achievements:

An active lifestyle is an important part of my life (hiking, skiing, diving).
I am fond of arts, photography and singing. Graduated the School of Arts in drawing and painting. In spare time, do acting
courses, dance classes or playing piano.
I am interested in the media industry and cinema production. Did the course of Media and Production School of 1+1, learned
the processes of media production and got the basic knowledge about working on television.
My big passion is traveling, organizing trips, creating video and photo content from there. My family is my greatest support
and the best company to travel with. I have already visited 27 countries and plan for new destinations! To learn something
new is the main reason of traveling for me and I am always ready to learn or try the unknown!

References

Simon Wellfare Murat YILDIZ
Head of Career & Internship Services Asst. Front Office Manager
B.H.M.S. Business Hotel Management School, Alva Donna World Palace Hotel,
Switzerland Kemer/Antalya/TURKEY
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Brendan Collins Goerge Konstantinidis
Non-Perishable Manager Director of Golf Hotel Rene Capt
Stop and Shop Supermarket Provincetown, MA, USA Montreux, Switerland
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