Moses

MOSES TIJJANI
Customer Support & Client Relations Specialist

📍 Kaduna, Nigeria
📞 2347032652369
📧 [відкрити контакти](див. вище в блоці «контактна інформація»)
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PROFESSIONAL SUMMARY
Dedicated and customer-focused Support Specialist with 3+ years of experience delivering high-quality
service across email, phone, WhatsApp, Telegram, Slack, and live chat. Skilled in handling client
inquiries, resolving issues, coordinating service schedules, and maintaining smooth communication
between customers and internal teams. Adept at managing bookings, documenting requests, and ensuring
customer satisfaction in fast-paced industries such as healthcare, rental services, events, and home
appliance repair. Known for reliability, empathy, and excellent communication.

CORE SKILLS
●​ Customer Support (Phone, Email, Chat)​

●​ CRM & Ticket Management​

●​ Conflict Resolution & Problem Solving​

●​ Appointment Scheduling & Booking Management​

●​ Client Communication (WhatsApp, Telegram, SMS, Slack, Discord)​

●​ Lead Handling & Service Coordination​

●​ Complaint Handling & Follow-Up​
 ●​ Detail-Oriented Administrative Support​

●​ Team Collaboration​

●​ Multitasking & Time Management​

●​ Positive, Professional Communication​

●​ Upselling / Consultative Support​

PROFESSIONAL EXPERIENCE
Customer Support & Booking Coordinator

Fast Appliance Repair Orlando (Remote)​
2023 – 2024

●​ Served as the first point of contact for customers needing refrigerator, washer, dryer, oven, and
dishwasher repair.​

●​ Handled inbound calls, WhatsApp messages, and online inquiries, assessing issues and providing
clear service guidance.​

●​ Negotiated service pricing, confirmed availability, and scheduled same-day or next-day
technician visits.​

●​ Coordinated directly with the lead technician (Niko), confirming client addresses, preferred times,
and repair details.​

●​ Maintained professional communication and followed up with customers to ensure successful
repairs and satisfaction.​

●​ Helped increase booking conversions by providing fast responses and accurate troubleshooting
questions.​

Customer Service Representative (Phone Support & Scheduling)
Enthusiast Express Health Services​
2022 – 2023

●​ Answered high-volume customer calls for a private clinic offering home doctor visits.​

●​ Scheduled appointments based on patient needs and coordinated with specific doctors requested
by name.​

●​ Provided clear guidance, answered medical visit inquiries, and ensured smooth communication
between patients and healthcare providers.​

●​ Encouraged satisfied clients to leave online reviews, helping improve the clinic’s reputation and
patient trust.​

●​ Supported daily administrative tasks including calendar updates and follow-ups.​

Chat Support & Content Assistant

Rental24H.com (Toronto-Based)​
Remote — 2022

●​ Provided live chat and Telegram support for customers booking rental services.​

●​ Handled complaints, clarified rental terms, and ensured a smooth rental experience.​

●​ Communicated consistently with clients via Slack, Discord, and Telegram channels.​

●​ Prepared 1–2 blog posts weekly covering service updates and rental-related information.​

●​ Managed customer inquiries across multiple time zones during 8-hour shifts.​

Sales & Customer Relations Manager

Mediadoro Limited​
2021 – 2022

●​ Managed email, WhatsApp, and Telegram communication for guests attending corporate events.​
 ●​ Confirmed attendance, handled reservations, arranged accommodations, and met special client
needs.​

●​ Coordinated with designers and operational staff to meet event deadlines.​

●​ Represented the CEO in informal meetings, ensuring professional communication and
follow-ups.​

●​ Strengthened customer trust through timely updates, clear communication, and proactive problem
solving.​

Outreach & Support Coordinator

Alex & Co. Digital Services​
2020 – 2021

●​ Reached out to website owners and webmasters to negotiate guest post placements.​

●​ Managed professional communication, pricing agreements, and follow-up reminders.​

●​ Ensured webmasters published agreed content correctly and submitted links in Google Search
Console.​

●​ Maintained detailed outreach records and updated internal spreadsheets.​

●​ Helped build strong long-term relationships through reliable and consistent communication.​

ADDITIONAL EXPERIENCE (Copywriting & Digital
Support)
Content Writer & SEO Assistant

(Freelance)

●​ Wrote blog posts and SEO content for service businesses, including Fast Appliance Repair and
Carpet Duct Cleaning.​
 ●​ Assisted business owners with website updates, customer messaging, and email responses.​

●​ Conducted keyword research, improved landing page clarity, and supported customer-focused
website content.​

TOOLS & SOFTWARE
●​ WhatsApp Business​

●​ Telegram​

●​ Slack​

●​ Discord​

●​ Google Workspace​

●​ Microsoft Office​

●​ CRM Systems (basic experience)​

●​ Instagram & Facebook Messaging​

●​ Trello / Notion​

●​ ChatGPT for drafting customer replies​

EDUCATION
Kyiv National Technical University — Civil Engineering

2018–2022 (Coursework Completed)

• Studied Civil Engineering in Kyiv until the outbreak of the war.

• Relocated to Nigeria in 2022 and completed the remaining coursework locally.
LANGUAGES
●​ English — Fluent​

●​ Ukrainian – Basic