Moses
Customer support representative
- Вік:
- 22 роки
- Місто проживання:
- Київ
- Готовий працювати:
- Дистанційно
Контактна інформація
Шукач вказав ел. пошту.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10322425
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Customer Support Specialist
ull-time.
F
Age: 23 years
ity of Residence: Remote
C
Ready to Work: Remote
Contact Information
Phone Number: [
Email Address: [
Professional Summary
esults-driven and detail-oriented Customer Support Specialist with a proven track
R
record in providing exceptional service. Adept at leveraging strong communication,
teamwork, and leadership skills to enhance customer satisfaction. Highly organized and
self-motivated, comfortable working independently or collaboratively in dynamic
environments.
Work Experience
ustomer Experience Manager
C
From 11.2022 to Present (1 year and counting)
InnovateTech Solutions, Remote (Technology and Software)
L
● eading customer service initiatives to optimize client satisfaction.
● Developing and implementing innovative customer service policies and
procedures.
● Conducting ongoing training sessions to keep the team abreast of the latest
products and services.
● Analyzing customer feedback and providing strategic insights to enhance the
overall experience.
perations Coordinator
O
From 06.2021 to 10.2022 (1 year 4 months)
HealthGen Solutions, Remote (Health and Wellness)
C
● oordinating operational activities to ensure seamless service delivery.
● Implementing efficient booking systems for appointments and reservations.
● C ollaborating with cross-functional teams to streamline communication and
enhance overall productivity.
● Conducting market research to stay informed about industry trends and best
practices.
echnical Support Specialist
T
From 03.2019 to 05.2021 (2 years 2 months)
TechWiz Innovations, Remote (Information Technology)
● R esolving technical issues and providing prompt solutions to customers via
phone, email, and live chat.
● Offering insights and suggestions to improve product usability and customer
experience.
● Maintaining accurate and up-to-date customer records in compliance with data
protection policies.
● Collaborating with the development team to address recurring technical
challenges.
ducation
E
Ivan Franko National University of Lviv
BA Literature, Lviv
Graduated in 2021
aras Shevchenko National University of Kyiv
T
Computer Science, Kharkiv
Graduated in 2019
dditional Education and Certificates
A
Customer Service Excellence Program
3 months
Advanced Data Analytics
4 months
Strategic Business Communication
2 months
Certified Project Management Professional
6 months
Artificial Intelligence Applications
3 months
Skills and Proficiencies
S Word, MS PowerPoint, MS Excel, MS Office, Internet User, Canva, CRM, Email, Trello,
M
Skype, Technical Support, Social Media Management, Zoom, Google Workspace,
Google, Asana, MS Project, Basecamp, Management Skills, Virtualization, Data Analysis,
Advanced Technical Troubleshooting, Project Coordination, Market Research, Problem
Solving.
Language Proficiencies
● English ─ Fluent
● Ukrainian ─ Intermediate
Additional Information
reetings! I am a dynamic and forward-thinking Customer Support Specialist with a
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passion for problem-solving and collaboration. Eager to contribute my skills and
knowledge to an innovative company, I believe my proactive approach and dedication to
excellence make me a valuable asset.
I am excited about the opportunity to discuss how my expertise can contribute to the
success of your organization. Looking forward to the possibility of joining your team
and making a meaningful impact.
Інші резюме цього кандидата
Дистанційно
MOSES MY PROFILE Assists the department head in TIJJANI carrying out digital marketing companies works closely with the marketing head for digital promotions and others. My communication skills Web & Graphic...
Дистанційно
Незакінчена вища освіта · Повна зайнятість
- Copywriter, Rental24H, 3 місяці
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