Sodiq

ISHOLA S. MICHAEL [відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація»)

Abuja, Nigeria

SUMMARY
Skilled customer service professional with 3 years of experience, adept at resolving inquiries and
nurturing positive relationships. Proficient in multichannel communication and problem-solving, he
has coordinated trailer dispatches, managed remote airline customer service, and also worked as a
sales representative.

PROFESSIONAL EXPERIENCE
EDUCATION
Trailer Broker Dispatch Agent (Remote)
Dnepropetrovsk Medical Institute, Ukraine. Logistify Solutions LLC • Texas City, TX
07/2022 - Present
Medical Diploma - Doctor of Medicine.
2014 – 2020 Utilized transportation management systems
Oxford Home Study Centre (TMS) and other software tools to optimize routing
Customer Service Leadership and scheduling.
2021 – 2022 Coordinated trailer dispatches for transportation,
ensuring punctual deliveries and pickups.
Monitored and tracked shipments, providing real-
time updates to clients and internal stakeholders.
Addressed transportation issues promptly, such as
SKILLS delays, breakdowns, or route changes.

Online Communication Tools (e.g.,
Airline Customer Service Agent (Remote)
Skype, Zoom, Comnica etc.) Simply Contact (Wizzair Airline) • Dnipro, Dnipropetrovsk
Word Processing (Microsoft Word, 08/2019 - 06/2022
Google Docs)
Spreadsheets (Microsoft Excel, Employed CRM software to streamline customer
Google Sheets) interactions, enhance communication and issue
Presentations (Microsoft PowerPoint, resolution.
Google Slides) Facilitated customer transactions including
Databases (Microsoft Access) reservations, ticketing, and boarding, reducing
File Management wait times.
Strong organizational and time- Delivered accurate information on flight schedules,
fares, and promotions in a timely manner.
management skills
Monitored and reported customer feedback to
Exceptional communication and
management, providing insights on customer
interpersonal skills
sentiment.
Ability to work independently and as
Demonstrated composure and organization during
part of a team
flight disruptions, emergencies, or irregular
Detail-oriented and able to handle
operations,
multiple tasks simultaneously
providing passengers with assistance and
Customer’s satisfaction and
information.
convenience oriented