Kamwengo

KAMWENGO KAMBANGU

9981 URBAN AREA
SOLWEZI NORTH WESTERN PROVINCE
ZAMBIA
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SKILLS
● Professional Telephone Demeanor
● Administrative and Office Support
● Active Listening
● Research
● Typing Proficiency
● Customer Consulting
● Customer Service
● Critical Thinking
● Office Equipment Proficiency
● System Implementation
● Quality Assurance Controls
● Document Control
● Process Optimization
 These are all qualities that I possess and that have helped me
become successful in my career. I am a hard worker who is
highly motivated and dedicated to my craft. I strive to push
myself to be the best I can be and never stop learning. I have a
passion for teaching and helping others succeed, and I'm a firm
believer in the power of collaboration. I'm a fast thinker and
problem solver who can think on my feet, and I'm fluent in
English. In conclusion, I am a hard working, passionate, team
player, fast thinker, fluent in English, teacher, dedicated, and
have strong computer skills. I'm always looking for ways to
better myself and am determined to achieve success.

EXPERIENCE
NEW LIFE OBGYN, BROOKLYN USA - CUSTOMER CARE
REPRESENTATIVE
SEPTEMBER 2021 - CURRENT
● Answered customer telephone calls promptly to avoid
on-hold wait times.
● Trained staff on operating procedures and company services.
● Recommended, selected and helped locate and obtain
out-of-stock product based on customer requests.
● Followed up with customers about resolved issues to
maintain high standards of customer service.
● Maintained customer satisfaction with forward-thinking
strategies focused on addressing customer needs and
resolving concerns.
● Responded proactively and positively to rapid change.

GREEN COUNTRY,LVIV UKRAINE - ENGLISH SPEAKING TEACHER
NOVEMBER 2021 - MAY 2022
● Hard work and patience
● Boosted cultural awareness by incorporating children's
literature from world cultures.
● Improved students' analytical skills by introducing
state-of-the-art computer program technologies.
 ● Registered student progress and attendance on database to
enable tracking history and maintain accurate records.
● Met with students, parents and administrators to address and
resolve students' behavioral and academic issues.
● Completed student progress reports mid-term to notify
students and parents of strengths and areas of improvement.
● Worked with staff members and teachers to design
comprehensive and individualized plans to optimize student
education.
● Worked cooperatively with other teachers, administrators,
and parents to help students reach learning objectives.
● Graded and evaluated student assignments, papers, and
course work.
● Conducted evaluations to measure performance and progress
of students, providing guidance for areas requiring
improvement.
● Participated in department meetings to provide input to
colleagues about student achievement and improvement.
● Helped students explore concepts with engaging,
learning-focused activities.
● Kept students on-task with proactive behavior modification
and positive reinforcement strategies.
● Evaluated students' understanding of course material through
examinations and in-depth essay writing.
● Prepared quizzes, tests and examinations to gauge how well
students were learning.

EDUCATION
DANYLO MEDICAL UNIVERSITY, LVIV UKRAINE - Degree
SEPTEMBER 2018 - JUNE 2024

SUMMARY
As a medical student, good listener, aspiring psychotherapist, and
hardworking customer care worker, I am an inspiring example of a
person who is passionately striving to make a difference. I am
dedicated to my studies, the career I have chosen, and the people I
serve. I understand how crucial it is to provide people with quality
customer care. I always strive to provide individuals with the best
service possible, no matter the circumstance. I make sure to listen
carefully to customers' needs and demands and take the appropriate
steps to ensure their satisfaction. In addition to my customer care
experience, I also have a passion for psychology. I hope to one day
become a psychotherapist, providing genuine and compassionate care
for those who are struggling. I am already taking steps towards that
goal, such as taking coursework in psychology. I am committed to
working hard and pushing myself to the limits. I have a firm
understanding of the importance of dedication, hard work, and
perseverance. I am continuously looking for ways to challenge myself
and improve my skills so that I can be a better version of myself. I am
an inspiring example of someone who is dedicated to their work,
passionate about helping others, and eager to learn and grow. I am
confident that my enthusiasm and dedication would be an incredible
asset to your team.