Michael

Michael Tijjani
Product Manager | Data Privacy | CX Project Management

Experience

Lead Consultant, MBTJ Consulting | Jan 2025 – Present
• Spearheaded the development of a Data Privacy SaaS tool, achieving GDPR and NDPR
compliance benchmarks.
• Advised SMEs on digital transformation strategies, increasing operational efficiency by up to 35%.
• Conducted privacy impact assessments and policy implementation for three tech startups across
Nigeria.

FirstBank Nigeria | Management Associate & Product Manager | Jan 2024 – Dec 2024
• Led strategic initiatives to streamline operations, reducing process turnaround time by 25% in
Retail Banking.
• Successfully rotated across Corporate Banking, Risk, and Operations, developing actionable
insights for client lending solutions.
• Optimized workflow systems in the Operations unit, cutting operational costs by 12%.

Ecobank Nigeria | IT Cybersecurity Product & Data Privacy Manager | 2023
• Conducted third-party vendor security risk assessments and ensured full regulatory compliance.
• Built and maintained incident response playbooks, reducing security breach resolution time by
30%.
• Delivered cybersecurity awareness programs that improved employee phishing test scores by
42%.

Ecobank Nigeria | CX Product Manager | 2019–2023
• Increased revenue by $1M through strategic customer experience interventions.
• Introduced JIRA and agile processes, enhancing feature delivery by 20% across 5 product teams.
• Oversaw redesign of CX and SOP frameworks in collaboration with sales, finance, and
operations.

Ecobank Nigeria | Graduate Product Analyst | 2018–2019
• Led usability testing on major digital channels, improving UX satisfaction ratings by 35%.
• Managed ideation-to-launch of 3 digital financial products with stakeholder alignment and
reporting.

T.A. Adoka Vitamin Water | Growth Manager | 2018
• Orchestrated a product relaunch that reversed declining sales, boosting performance by 42%.
• Delivered a data-driven marketing strategy, increasing customer acquisition by 50%.

IITA | Data Analyst | 2018
• Implemented digital field tools, cutting data transcription costs by 20%.
• Analyzed crop data sets to inform research funding and improve food security insights.

Education
• MSc, Management – University of Lagos, 2023
• BSc, Business Management – Benue State University, 2016