Maryna

Maryna Shlapak
Desired role:
Partner Account Manager, Client management, Project manager

[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Warsaw, Poland

Link to WhatsApp Link to LinkedIn profile

PROFILE
Experienced and adaptable specialist with over 10 years of diverse expertise in FMCG,
customer service, sales administration, client management, distribution operations and
marketing. Proven ability to excel in dynamic environments and build strong
relationships. Skilled in problem-solving, communication, and strategic planning.

SKILLS
Professional skills: Customer Service, Sales Administration, Client Management,
Communication skills, Distribution Operations, SMM, Training and
Development, Data Analysis, B2B/B2C sales, Problem-solving skills

Technical skills: Microsoft Office (Word, Excel, Power Point), 1C, SAP, Comarch EDI,
Invoicing, Jira, Salesforce, Canva

EDUCATION
Genius Space Academy Project management | Marketing | SMM (2023-2024)
NOM 2.0 by Lera Borodina Brand development (2022), Kyiv, Ukraine
National Transport University Master of Economics (2005-2010), Kyiv, Ukraine

LANGUAGES
Ukrainian: first language English: Advanced Polish: Intermediate Russian: proficient

WORK EXPERIENCE
Project coordinator, Social media manager
Volunteering Project in Refugees Center for Ukrainians in Warsaw (2022-2023)
Warsaw, Poland
Developed and implemented social media strategies to raise awareness and
promote volunteer opportunities at the refugees center.
Created engaging content, including posts, articles, and multimedia materials, to
increase online visibility and engagement.
Managed social media accounts and monitored analytics to track performance and
adjust strategies accordingly.
Collaborated with volunteers and staff to gather content and testimonials for social
media campaigns.
Engaged with followers and responded to inquiries and comments, fostering a
sense of community and support.
Distribution Operations Manager
FS DISTRIBUTION (ex-WP Merchandise)
(Manufacturing/Distribution/Esports/Entertainment) (2020-2021)
Kyiv, Ukraine
Produced high-volume orders to effectively meet customer demand
Prepared and conducted promo/marketing activities for partners (monthly
campaigns for partner channel and own retail chain, online campaigns in social
media)
Participated in the introduction of new products (Launch from idea to store shelf)
Developed and implemented logistics processes. Capacity for crafting strategies
for supply, analyzing and integrating plans and orders to fulfill customer needs.
Prepared timely and accurate financial reporting and analysis, KPI reporting for TOP
management.
Oversaw all aspects of distribution operations, including inventory management,
warehouse logistics, and order fulfillment.
Managed a team of warehouse staff, providing coaching, and performance
evaluations to ensure productivity and quality standards.
Coordinated with vendors and carriers to schedule shipments and track deliveries,
ensuring on-time delivery to customers.

Client Manager
WP MERCHANDISE (2019-2020)
(Manufacturing/Distribution/Esports/Entertainment) Kyiv, Ukraine
Builded sustainable relationships with clients, serving as the primary point of
contact for inquiries, orders, and account management.
Identified client needs and proposed customized solutions to meet their objectives
and drive business growth.
Monitored client accounts and sales performance, analyzing data to identify
opportunities for upselling and cross-selling.
Collaborated with internal teams to ensure timely delivery of products and
services, exceeding client expectations.
Provided regular updates and reports to clients on order status, product updates,
and market trends.
Distributed supplied advertising to promote company products

Sales Administrator & Training Organizer
LUXOFT (2018-2019)
(Information technology and services) Kyiv, Ukraine
Coordinated sales activities, including order processing, invoicing, and inventory
management, to support sales team operations.
Assisted in the development and implementation of sales strategies to meet
revenue targets and increase market share.
Distributed supplied advertising to promote company products.
Organized training sessions for B2C and B2B customers.
Active cooperation with coaches on training`s development and organization.
Customer Service Specialist
UNILEVER, Supply chain (2012-2018)
(Manufacturing & Distribution in FMCG) Kyiv, Ukraine
Respond to routine customer enquiries concerning service ordered
Order processing in SAP, control of order assembly and shipment to customer
Track the status of orders in the communicate issues and solutions
Daily analysis of production flows (stock report), preparation of flow reports for key
partners
Prepare and monitor performance appraisal indicators (KPI) describing service level
for customers being in charge of
Provide appropriate data required for a final KPIs generation
Maintain communication on a daily basis with customers and take action in order
to responde on their needs
Data maintenance in transport orders
Collaboration cross-functionally with sales, marketing, logistics and demand teams
to ensure seamless customer experiences.
Implemented strategies to enhance customer retention and loyalty, resulting in
increased sales and profitability.