Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10372855/

Досвід роботи

Customer support representative

з 07.2023 по 05.2026 (2 роки 11 місяців)
EvoPlay, Remote (IT)

- Utilized a custom CRM system to manage user accounts and track case history.
- Handled cases involving high-risk players, refunds, chargebacks, and payment-related issues.
- Logged, monitored, and prioritized tickets in Jira for technical/payment issues and bug reporting.
- Partnered with Risk, Payments, and Technical teams to ensure efficient issue resolution.
- Assisted in KYC/AML procedures, including account verification and compliance checks.

Contractor

з 08.2021 по 01.2023 (1 рік 6 місяців)
Overgear, Remote (IT)

- Communicated directly with clients and handled customer inquiries throughout the service process.
- Processed and fulfilled orders in accordance with contractual requirements.
- Provided online services and supported clients throughout the order fulfillment process.
- Maintained confidentiality and protected client information in all interactions.

Technician

з 01.2021 по 07.2021 (7 місяців)
Hotel “Zheneva”, Truskavets (Hotel and restaurant industry)

- Maintained and supported security systems.
- Performed database and server maintenance.
- Supported information security within the organization.
- Troubleshot computer systems and technical issues.

Освіта

Drohobych College of Mechanics and Technology

Software development, Дрогобыч
Середня спеціальна, з 2016 по 2020 (4 роки)

Знання і навички

• Jira
• Customer Support
• KYC
• Escalation management
• Chargeback management
• AML
• CRM
• English B2
• SLA Compliance
• Confluence

Знання мов

• Англійська — вище середнього
• Українська — вільно